This support page will answer any frequently asked questions you may have about Obie. If you're looking for his favorite foods, music, and other interests aside from knowledge management, you can find his dating profile on Tinder!
Obie answers what, where or how questions and deploys flows from the dashboard. Obie is in beta and learning quickly - right now he uses a natural language processing algorithm to search your team's knowledge bases. If you’re having trouble getting Obie to return a result, try typing what is followed by the keywords you want to search for.
Obie also delivers Flows, which are like drip-campaigns for learning. Flows let you automate training and use spaced-repetition to increase knowledge retention... see the Flows question below to learn more about them.
Tip: Type help to Obie and he'll let you know how to interact with him.
You choose where Obie searches for knowledge!
You can feed knowledge to Obie right in Slack. Find out how to do this in the question below.
Obie searches your team's dashboard, including Books, Pages, and Flows.
And! Hook up your team's external knowledge bases and give Obie authorization to search select folders. Currently, Obie integrates with Google Drive, Confluence, Dropbox, Evernote, and Google Sites. To find out how to manage your team's integrations, see the question below.
Obie loves getting this question because searching and sharing is one of his strengths! There are two simple ways to feed knowledge to Obie:
1. Via Slack. Ask Obie the question you want to give him the answer to, then follow his lead.
2. Via the dashboard. Go to the Responses page (yourcompany.tasytt.com/responses) to view, add, delete, or edit responses.
To manage your team's integrations, type integrations. Obie will list all the platforms he integrates with. Select your desired platform. You will be redirected to Integration Settings on the dashboard. There, you can select which folders you would like to give Obie authorization to search.
Yes, you can! /invite @obie to your channel(s) of choice and ask him questions just as you would in a DM.
Note: Obie cannot execute Flows within channels, only DM.
Flows are a series of steps delivered one at a time via Obie. They use spaced-repetition to increase knowledge retention. Create Flows on the dashboard to automate training or to share knowledge, lessons or checklists, and then they will be deployed to your team in message-sized pieces.
Flows are great for new hire tasks, to assign books, or to teach a certain skill. They can include steps like a Google doc, "Watch this YouTube video" or "Read the Sales Book" and you can get points for completing them.
Tip: Try creating a Flow that new hires will be assigned automatically or use one to make sure everyone is caught up with a new process.
If you wish to delete a Flow, you can delete it from the Flow page on the dashboard (yourcompany.tasytt.com/flows). Click the settings button on the Flow you wish to delete (3 vertical dots), then select Delete Flow indicated by the garbage can icon.
Note: This change will take effect immediately and only users who are provisioned as Administrators (on the dashboard) can delete a Flow.
Everyone makes mitsakes mistakes so if you need to delete a Book, you can delete it from your company Bookshelf (yourcompany.tasytt.com) on the dashboard. Click the settings button on the Book you wish to delete (3 vertical dots), then select Delete Book indicated by the garbage can icon.
Note: This change will take effect immediately and only users who are provisioned as Administrators (on the dashboard) can delete a Book.
It's pronounced tacit, as in tacit knowledge, but we’re not picky! Tasytt is the company that developed Obie. Read more about the company here.
We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps. Let us know what we can do to make this experience easy and enjoyable.