Contact Us
We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps.
Let us know what we can do to make this experience easy and enjoyable. Email us at support@obie.ai
Help & Support
This support page will answer any frequently asked questions you may have about Obie. If you're looking for his favorite foods, music, and other interests aside from knowledge management, you can find his dating profile on Tinder!
Installation Scopes
Ready to install Obie but have questions regarding the permissions he asks for? Please view this handy plain-English breakdown of the Slack scopes Obie requires.
Security Questions
Ready to install Obie but have questions regarding security? Check out the security guide for a high-level overview on how the Obie.ai team takes security seriously.
Getting Started
Unsure where to begin? Perhaps you haven't even taken the leap to install Obie on your Slack team yet. This is the resource for you! Follow this quick guide on getting started with Obie and you'll be up and running in no time!
Full 'How-to' Guide
This resource is comprised of all things Obie. If you're looking for how-to's and break downs on features and functionality, this will give you all that you need in a visual step-by-step format.
Commands
help
Type
help to get a list of Obie's commands.
what
Ask Obie a
what question i.e. "What is the deploy process?"
where
Ask Obie a
where question i.e. "Where do I find the logos?"
how
Ask Obie a
how question i.e. "How do I connect to the printer?"
flows
Type
flows to get a list of the Flows available to you accompanied by numbers.
start flow 123
Tell Obie
start flow 123 to begin Flow number 123 (use the number that is accompanied to the Flow you wish to begin).
stop
Type
stop to adjust notification settings.
dashboard
Type
dashboard to get the url link to your team's dashboard.
integrations
Type
integrations to manage your team's connected integrations.
Frequently Asked Questions
How do I use Obie?
Obie answers what, where or how questions. Obie is in beta and learning quickly - right now he uses a natural language processing algorithm to search your team's knowledge bases.
Obie also delivers Flows, which are like drip-campaigns for learning. Flows let you automate training and use spaced-repetition to increase knowledge retention. You can learn more about Flows below.
Tip: Type help to Obie and he'll let you know how to interact with him.
Where does Obie get his information from?
You choose where Obie searches for knowledge!
You can feed knowledge to Obie right in Slack. Learn more about this below.
Obie can also search your team's dashboard, including Pages and Flows.
And! Hook up your team's external knowledge bases and give Obie authorization to search select folders. Currently, Obie integrates with Google Drive, Confluence, Dropbox, Evernote, and Google Sites. To find out how to manage your team's integrations, see the question below.
How do I feed knowledge to Obie?
Obie loves getting this question because searching and sharing is one of his strengths! There are two simple ways to feed knowledge to Obie:
1. Via Slack. Ask Obie the question you want to give him the answer to, then follow his lead.
2. Via the dashboard. Go to the Responses page (yourcompany.tasytt.com/responses) to view, add, delete, or edit responses.
How do I manage my integrations?
To manage your team's integrations, type integrations. Obie will list all the platforms he integrates with. Select your desired platform. You will be redirected to Integration Settings on the dashboard. There, you can select which folders you would like to give Obie authorization to search.
If I connect an integration, like Google Drive, does everyone on my team have access to all the files?
The Obie.ai team has taken great care to ensure that users are unable to escalate their permissions on the dashboard, or any third-party platform, by interacting with Obie. He may bring back search results that not everyone on your team can access, but the third-party will verify whether that person has access to the document beyond the title. The third party will often prompt to "request access to the document" if the user does not have permission. You can learn more about how we ensure the security of your data while in our care here.
What are Flows?
Flows are a series of steps delivered one at a time via Obie. They use spaced-repetition to increase knowledge retention. Create Flows on the dashboard to automate training or to share knowledge, lessons or checklists, and then they will be deployed to your team in message-sized pieces.
Flows are great for new hire tasks, to assign books, or to teach a certain skill. They can include steps like a Google doc, "Watch this YouTube video" or "Read the Sales Book" and you can get points for completing them.
Tip: Try creating a Flow that new hires will be assigned automatically or use one to make sure everyone is caught up with a new process.
Can I use Obie in channels?
Yes, you can! /invite @obie to your channel(s) of choice and ask him questions just as you would in a DM.
Note: Obie cannot execute Flows within channels, only DM.
Does Obie store my data?
All data you enter into Obie remains yours, and the Obie.ai team is committed to ensuring that your data is kept safe and confidential. We do not copy or clone your documents in any way.
Obie does store some data on our servers. You can learn about all the details of what exactly is stored here.
