Contact us
We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps.
Let us know what we can do to make this experience easy and enjoyable. Email us at support@obie.ai
This support page will answer any frequently asked questions you may have about Obie. If you're looking for his favorite foods, music, and other interests aside from knowledge management, you can find his dating profile on Bumble!
Advice, FAQs and resources from the Obie team to help you make the most out of your experience.
Ready to install Obie but have questions regarding the permissions he asks for? Please view this handy plain-English breakdown of the Slack scopes Obie requires.
Ready to install Obie but have questions regarding security? Check out the security guide for a high-level overview on how the Obie team takes security seriously.
/obie [your question]
Type /obie
from within a channel followed by a question. Obie will do his best to find relevant knowledge for you.
help
Type help
to see what Obie can do, what knowledge is accessible and how to share Obie with your team.
who, what, where, when, how
Ask a question using one of these prefixes. Search using keywords works too.
flows
Type flows
to get a list of the Flows available to you accompanied by reference numbers. Use this command to see which Flows you have Available, In Progress, and Completed. This command allows users to work on Flows at their own pace and revisit them as often as needed.
start flow 123
Type start flow 123
to begin Flow number 123 (use the number that's accompanied to the Flow you want to begin).
/invite @obie
Type /invite @obie
in any #channel to harness his power in groups!
dashboard
Type dashboard
to get the url link to your team's web dashboard.
stop
Type stop
to adjust notification settings.
Find Obie by searching though Apps or Direct Messages (or click the Obie icon from the browser extension). Using keywords or natural language ask Obie a question and he’ll do his best to find you an answer or suggest a few documents that might help.
When Obie can’t find an answer or any connected knowledge, you may be able to create a request to your service desk or route that question to a colleague within Slack.
Searching Basics
Getting started with Obie - Video (5 mins)
Type /obie help
for a list of commands
Without giving away trade secrets, we leverage proprietary natural language processing (NLP) technology to detect and understand questions asked. With that understanding, Obie does a real-time, intelligent federated search across all integrations and knowledge connected. Using rule-based machine learning, user meta data and some secret sauce, Obie displays relevant answers, documents and other knowledge based on a confidence threshold.
All data you enter into Obie remains yours, and the Obie team is committed to ensuring that your data is kept safe and confidential. Obie uniquely integrated with existing documentation without keeping a copy or clone of your information in any way. Obie does store some meta data on our servers, as well as knowledge authored in our native formats. This enables us to provide a more intelligent experience.
You can learn about our security measures and privacy policies that we have in place at Obie.
When you ask Obie questions, or Obie has detected a question within a channel that he is a member of, he will search the Obie knowledge base, Obie FAQs, or any integration that your organization has connected (see all).
When connecting Obie to an external documentation source, your information is securely accessed via API and fully managed, controlled and stored with you. We make accessing it faster and more intelligent.
Simply type /invite @Obie
to your channel(s) of choice and ask him questions just as you would in a direct message. You must start your query with /obie
in channels, and these interactions are completely private.
Obie “Suggest” is available after inviting Obie to channels. Without mentioning or invoking Obie at all, he will suggest answers or relevant documentation when detecting a question to which he is confident there is something relevant to share.
You can add custom responses for FAQs right within Slack using the Add FAQ button, the Add FAQ message action (found under the … menu on all Slack messages) or in the web browser via yourteam.obie.ai/faq.
Obie also has content authoring tools to let you build long-form knowledge and documentation within the Obie knowledge base or even connect your existing documentation under Configure in the Obie dashboard.
Head over to yourteam.obie.ai/configure to manage integrations connected to Obie. Connect one of the 16+ out-of-the-box integrations and manage how those integrations are accessible across your workspace within Obie.
integrations
is the fastest way to see the tools Obie integrates with and connect existing knowledge.
Obie respects the permissions of 3rd party integrations. Users are unable to escalate their permissions on the Obie dashboard, or any third-party platform, by interacting with Obie. Often our customers will create an Obie service account for 3rd party integrations they plan to connect with Obie. You can also specify the spaces and folders Obie can search across different channels in Slack. You can learn more about how we ensure the security of your data while in our care here.
We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps.
Let us know what we can do to make this experience easy and enjoyable. Email us at support@obie.ai