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Help & Support

This support page will answer any frequently asked questions you may have about Obie. If you're looking for his favorite foods, music, and other interests aside from knowledge management, you can find his dating profile on Bumble!

Obie Help Guide

Advice, FAQs and resources from the Obie.ai team to help you make the most out of your experience.

Installation Scopes

Ready to install Obie but have questions regarding the permissions he asks for? Please view this handy plain-English breakdown of the Slack scopes Obie requires.

Security Questions

Ready to install Obie but have questions regarding security? Check out the security guide for a high-level overview on how the Obie.ai team takes security seriously.

Commands

/obie [your question] Type /obie from within a channel followed by a question. Obie will do his best to find relevant knowledge for you.
help Type help to see what Obie can do, what knowledge is accessible and how to share Obie with your team.
who, what, where, when, how Ask a question using one of these prefixes. Search using keywords works too.
flows Type flows to get a list of the Flows available to you accompanied by reference numbers. Use this command to see which Flows you have Available, In Progress, and Completed. This command allows users to work on Flows at their own pace and revisit them as often as needed.
start flow 123 Type start flow 123 to begin Flow number 123 (use the number that's accompanied to the Flow you want to begin).
/invite @obie Type /invite @obie in any #channel to harness his power in groups!
dashboard Type dashboard to get the url link to your team's web dashboard.
stop Type stop to adjust notification settings.

Frequently Asked Questions

How do I use Obie?

Find Obie by searching though Apps or Direct Messages (or click the Obie icon from the browser extension). Using keywords or natural language ask Obie a question and he’ll do his best to find you an answer or suggest a few documents that might help.

When Obie can’t find an answer or any connected knowledge, you may be able to create a request to your service desk or route that question to a colleague within Slack.

Searching Basics
Getting started with Obie - Video (5 mins)
Type /obie help for a list of commands

How does the Obie search work?

Without giving away trade secrets, we leverage proprietary natural language processing (NLP) technology to detect and understand questions asked. With that understanding, Obie does a real-time, intelligent federated search across all integrations and knowledge connected. Using rule-based machine learning, user meta data and some secret sauce, Obie displays relevant answers, documents and other knowledge based on a confidence threshold.

Does Obie store my data?

All data you enter into Obie remains yours, and the Obie.ai team is committed to ensuring that your data is kept safe and confidential. Obie uniquely integrated with existing documentation without keeping a copy or clone of your information in any way. Obie does store some meta data on our servers, as well as knowledge authored in our native formats. This enables us to provide a more intelligent experience.

You can learn about all the details of what exactly is stored here.

Where does Obie get his information from?

When you ask Obie questions, or Obie has detected a question within a channel that he is a member of, he will search the Obie knowledge base, Obie FAQs, or any integration that your organization has connected (see all).

When connecting Obie to an external documentation source, your information is securely accessed via API and fully managed, controlled and stored with you. We make accessing it faster and more intelligent.

How do I invite Obie to a channel?

Simply type /invite @Obie to your channel(s) of choice and ask him questions just as you would in a direct message. You must start your query with /obie in channels, and these interactions are completely private.

Obie “Suggest” is available after inviting Obie to channels. Without mentioning or invoking Obie at all, he will suggest answers or relevant documentation when detecting a question to which he is confident there is something relevant to share.

How do I feed knowledge to Obie?

You can add custom responses for FAQs right within Slack using the Add FAQ button, the Add FAQ message action (found under the … menu on all Slack messages) or in the web browser via yourteam.obie.ai/faq.

Obie also has content authoring tools to let you build long-form knowledge and documentation within the Obie knowledge base or even connect your existing documentation under Configure in the Obie dashboard.

How do I manage my integrations?

Head over to yourteam.obie.ai/configure to manage integrations connected to Obie. Connect one of the 16+ out-of-the-box integrations and manage how those integrations are accessible across your workspace within Obie.

integrations is the fastest way to see the tools Obie integrates with and connect existing knowledge.

If I authorize an integration, does everyone on my team have access to all the files?

Obie respects the permissions of 3rd party integrations. Users are unable to escalate their permissions on the Obie dashboard, or any third-party platform, by interacting with Obie. Often our customers will create an Obie service account for 3rd party integrations they plan to connect with Obie. You can also specify the spaces and folders Obie can search across different channels in Slack. You can learn more about how we ensure the security of your data while in our care here.

Contact us

We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps.
Let us know what we can do to make this experience easy and enjoyable. Email us at support@obie.ai

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Free Discovery Call

This 30 minute call is designed to help us understand your challenges, and share with you ways that you can try Obie.

How big is the team/company that wants to use Obie? *
0 - 10
11 - 50
51 - 150
151 - 300
301 - 500
501 - 1500
1500+
What type of team (use-case) is most interested in using Obie at your organization? *
Sales
Customer Success
HR/People Ops (Org-wide)
IT
Support
DevOps
Other
What is your job title? *
What workplace messaging platform does your organization use? *
Slack
Microsoft Teams
Google Hangouts Chat
Workplace by Facebook
Other

Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email sales@obie.ai to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
“ Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
“ I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
“ I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
“ The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.
sales@obie.ai