Help & Support

This support page will answer any frequently asked questions you may have about Obie. If you're looking for his favorite foods, music, and other interests aside from knowledge management, you can find his dating profile on Bumble!

Obie Help Guide

Advice, FAQs and resources from the Obie.ai team to help you make the most out of your experience.

View Knowledge Base

Installation Scopes

Ready to install Obie but have questions regarding the permissions he asks for? Please view this handy plain-English breakdown of the Slack scopes Obie requires.

Slack Scope Guide

Security Questions

Ready to install Obie but have questions regarding security? Check out the security guide for a high-level overview on how the Obie.ai team takes security seriously.

Security Overview

Commands

/obie [your question]
Type /obie from within a channel followed by a question. Obie will do his best to find relevant knowledge for you.
help
Type help to see what Obie can do, what knowledge is accessible and how to share Obie with your team.
who, what, where, when, how
Ask a question using one of these prefixes. Search using keywords works too.
flows
Type flows to get a list of the Flows available to you accompanied by reference numbers. Use this command to see which Flows you have Available, In Progress, and Completed. This command allows users to work on Flows at their own pace and revisit them as often as needed.
start flow 123
Type start flow 123 to begin Flow number 123 (use the number that's accompanied to the Flow you want to begin).
/invite @obie
Type /invite @obie in any #channel to harness his power in groups!
dashboard
Type dashboard to get the url link to your team's web dashboard.
stop
Type stop to adjust notification settings.

Frequently Asked Questions

How do I use Obie?

You can interact with Obie not unlike you'd interact with one of your colleagues - ask him a question! How, what and where questions are fan favorites, but you can also be blunt and just type keywords to get what you want from Obie. Obie will search across all connected knowledge, documents and FAQs for you to make your life easier. If Obie can't find what you're looking for, don't fret, he can help you hunt down an answer from a colleage or even route a request to your service desk.

If you get stuck, type help to see a list of Obie commands.

Where does Obie get his information from?

You choose where Obie searches for knowledge! Feed knowledge to Obie right in Slack, or add some rich content to his knowledge base.
Hook up your team's external knowledge bases and give Obie authorization to search select folders. Currently, Obie integrates with Google Drive, Confluence, Dropbox, Box, and more.

How do I feed knowledge to Obie?

You can add custom responses for FAQs in Slack using the Submit Answer button or in the web browser via yourteam.obie.ai/faq. You could also build knowledge and documentation within the Obie knowledge base or even connect your existing documentation under Configure in the Obie dashboard.

How do I manage my integrations?

To manage your team's integrations, ask Obie for a link to the dashboard and then go to the Configure section. There, you'll be able to connect new integrations and configure your existing connected integrations. Configuration will let you assign specific folders to specific channels for Obie to search.

If I authorize an integration, does everyone on my team have access to all the files?

Users are unable to escalate their permissions on the Obie dashboard, or any third-party platform, by interacting with Obie. Often our customers will create an Obie service account for 3rd party integrations they plan to connect with Obie. You can also specify the spaces and folders Obie can search across different channels in Slack. You can learn more about how we ensure the security of your data while in our care here.

What are Flows?

Flows are a series of steps delivered one at a time via Obie. They use spaced-repetition to increase knowledge retention. Create Flows on the dashboard to automate training or to share knowledge, lessons or checklists, and they will be deployed to your team in message-sized pieces.
Flows are great for new hire tasks, to assign books, or to teach a certain skill. They can include steps like a Google doc, "Watch this YouTube video", or "Read the Sales Book".

How do I invite Obie to a channel?

Simply type /invite @Obie to your channel(s) of choice and ask him questions just as you would in a direct message. Mention @Obie before asking your question, unless Obie has automatically detected a question he can help with from within the channel. In that case, he'll share without mentioning him.

Does Obie store my data?

All data you enter into Obie remains yours, and the Obie.ai team is committed to ensuring that your data is kept safe and confidential. We do not copy or clone your documents in any way.
Obie does store some data on our servers. You can learn about all the details of what exactly is stored here.

Contact Us

We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps.
Let us know what we can do to make this experience easy and enjoyable. Email us at support@obie.ai

Team Size
About You
Booked

Free Discovery Call

This 30 minute call is designed to help us understand your challenges, and share with you ways that you can try Obie.

How big is the team/company that wants to use Obie? *
0 - 10
11 - 50
51 - 150
151 - 300
301 - 500
501 - 1500
1500+
What type of team (use-case) is most interested in using Obie at your organization? *
Sales
Customer Success
HR/People Ops (Org-wide)
IT
Support
DevOps
Other
What is your job title? *
What workplace messaging platform does your organization use? *
Slack
Microsoft Teams
Google Hangouts Chat
Workplace by Facebook
Other

Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email sales@obie.ai to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
“ Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
“ I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
“ I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
“ The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.
sales@obie.ai