Help & Support


This support page will answer any frequently asked questions you may have about Obie, or his friends at Tasytt, or how they integrate with Slack. If you're looking for his favorite foods, music, and other interests aside from Tasytt, you can find his dating profile on Tinder!

Getting Started


Unsure where to begin? Perhaps you haven't even taken the leap to install Obie on your Slack team yet. This is the resource for you! Follow this quick guide on getting started with Obie and you'll be up and running in no time!




Full 'How-to' Guide


This resource is comprised of all things Obie and Tasytt. If you're looking for how-to's and break downs on features and functionality this will give you all that you need in a nice visual step-by-step format.




Frequently Asked Questions

How do I add my team to Obie/Tasytt?

You're in luck with BETA, Obie can now sync your Slack team with Tasytt. Just tell Obie start syncing. He will automatically sync your Slack team with Tasytt in real-time.

If you decide you would like full control over Tasytt then type stop syncing and Obie will listen.

How do I use Obie?

Obie answers what or how questions and deploys flows and other information from the Tasytt dashboard. Obie is in beta and learning quickly, right now he uses a natural language processing algorithm to search your teams Tasytt and Google Drive. If you’re having trouble getting Obie to return a result, try typing what is followed by the keywords you want to search for.

Obie also delivers flows, which are like drip-campaigns for learning. Flows let you automate training and use spaced-repetition to increase knowledge retention... see the Flows question below to learn more about them.

Tip: Type help to Obie and he'll let you know how to interact with him.

What are Flows?

Flows are a series of steps delivered one at a time via Obie. They use spaced-repetition to increase knowledge retention. Create Flows on the Tasytt dashboard to automate training or to share knowledge, lessons or checklists, and then they will be deployed to your team in message-sized pieces.

Flows are great for new hire tasks, to assign books, or to teach a certain skill. They can include things like a Google doc, "fill out I-9" or "read Sales Book" and you get Tasytt points for completing them.

Tip: Try creating a Flow that new hires will be assigned automatically or use one to make sure everyone is caught up with a new process.

How do I add my team?

Administrators can invite new team members two ways: (1) by adding them to your Slack team or (2) by clicking the ➕ in the left corner of your screen on the yourcompany.tasytt.com/team Tasytt team page. Select the Add Member option, and follow the instructions to enter a Welcome message and their email.

How do I delete a Flow?

If you'd like to delete a Flow, you can delete it from the Flow page on Tasytt (yourcompany.tasytt.com/flows). CLick the settings button on the Flow you want to delete (3 vertical dots), then select Delete Flow indicated by the garbage can icon.

Note: This change will take effect immediately and only users who are provisioned as Administrators (on Tasytt) can delete a Flow.

How do I delete a Book?

Everyone makes mitsakes mistakes so if you need to delete a Book, you can delete it from your company Bookshelf (yourcompany.tasytt.com) on Tasytt. Click the settings button on the Book you want to delete (3 vertical dots), then select Delete Book indicated by the garbage can icon.

Note: This change will take effect immediately and only users who are provisioned as Administrators (on Tasytt) can delete a Book.

Commands


  • help
  • Type help to get a list of Obie's commands.
  • flows
  • Type flows to get a list of the Flows available to you accompanied by numbers.
  • start flow 123
  • Tell Obie start flow 123 to begin Flow number 123 (use the number thats accompanied to the flow you want to begin).
  • what
  • Ask Obie a what question i.e. "What is the vacation policy?"
  • where
  • Ask Obie a where question i.e. "Where do I find the email template?"
  • how
  • Ask Obie a how question i.e. "How do I connect to the printer?"
  • done
  • Tell Obie done when you've completed a step in a Flow.
  • stop learning
  • As an admin, type stop learning to turn OFF knowledge capture from Slack.
  • start learning
  • As an admin, type start learning to turn ON knowledge capture from Slack.
  • give me a snapshot
  • Type give me a snapshot to have Obie tell you how many Flows and Pages you have yet to complete.
  • start syncing
  • Type start syncing and Obie will match your Slack team with his backend platform (Tasytt) in real time.
  • stop syncing
  • Type stop syncingto stop syncing your Slack team with Tasytt in real time.
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What is Tasytt?

It's pronounced tacit, as in tacit knowledge, but we’re not picky.

Tasytt is the company that developed Obie. Tasytt is also the dashboard used to administrate Obie and track progress facilitated within Slack (and soon other platforms). When adding Obie to Slack he will create an account on Tasytt for you to harness the full power of our solution.

Contact Us

We want your input: questions, bug reports, complaints, praise, feature requests — every little bit helps. Let us know what we can do to make this experience easy and enjoyable.