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Resolve issues, automatically

Obie is an internal knowledge base software that gives your organization one source of truth to access documentation and route workplace issues to your Jira ticketing system. Obie seamlessly integrates with your existing knowledge sharing tools and Atlassian helpdesk for a best in-class user experience and IT service desk automation.


  • Build and maintain an internal company knowledge base
  • Connect Obie with Jira Service Management to create a Slack ticketing system
  • Deflect service tickets by enabling self-serve access to knowledge in Google Drive, Confluence and more, directly from Slack
  • Reduce frequently asked questions and minimize shoulder-tapping to reduce IT service desk SLA times
  • Empower fast self-serve support with Obie to streamline and reduce workload for your internal helpdesk
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Top integrations for IT Support

Obie is built to work with your stack of IT tools. IT integrations include Obie FAQs, Atlassian Confluence, Atlassian Jira Service Management (JSM) and Google Drive, to name a few.

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Jira Service Management automation

Obie works seamlessly with Jira Service Management (JSM). Route workplace requests directly from Slack and keep comments, status and attachments synced. Adding Obie to the ITSM workflow reduces IT helpdesk SLA times and accelerates employee productivity.

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Internal knowledge base software

Obie knowledge base, powered by our updated Content Management System (CMS), provides real-time access to verified knowledge directly from within the employee workflow. This eliminates the need to switch context and grants access to high quality resources whenever they are needed.

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Enable self-serve IT and Helpdesk support

Reduce frequently asked questions with your new virtual agent, Obie. Automatically resolve issues by allowing Obie to suggest answers to frequently asked questions. With Obie, organizations enable the fastest self-serve ITSM workflow — living entirely in Slack.

We've also integrated with the other tools your team already uses like Confluence, Google Drive, Jira Service Management and more, so setup is a breeze.

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Take back your time

If you're already using Jira Service Management, and Slack is where your organization works, start using Obie today to put your IT workflow on autopilot.

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About You

Free Demo

This 30 minute intro call is designed so that you can assess fit, see Obie in action and request a free trial.

How big is the team/company that wants to use Obie? *
0 - 10
11 - 50
51 - 150
151 - 300
301 - 500
501 - 1500
What type of team (use-case) is most interested in using Obie at your organization? *
Customer Success
HR/People Ops (Org-wide)
What is your job title? *
What workplace messaging platform does your organization use? *
Microsoft Teams
Google Hangouts Chat
Workplace by Facebook

Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.

New Account

Click the button below to begin using Obie for FREE!

You will be asked to sign in with Slack, but we'll only be able to read your name, your email, and your team name.

Access to any other member data or any message history is not given to us.

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Enable one source of truth for verified knowledge