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Resolve issues, automatically

Obie is an internal knowledge base software that gives your organization one source of truth to access documentation and route workplace issues to your Jira ticketing system. Obie seamlessly integrates with your existing knowledge sharing tools and Atlassian helpdesk for a best in-class user experience and IT service desk automation.

Benefits

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  • Build and maintain an internal company knowledge base
  • Connect Obie with Jira Service Desk to create a Slack ticketing system
  • Deflect service tickets by enabling self-serve access to knowledge in Google Drive, Confluence and more, directly from Slack
  • Reduce frequently asked questions and minimize shoulder-tapping to reduce IT service desk SLA times
  • Empower fast self-serve support with Obie to streamline and reduce workload for your internal helpdesk
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Top integrations for IT Support

Obie is built to work with your stack of IT tools. IT integrations include Obie FAQs, Atlassian Confluence, Atlassian Jira Service Desk (JSD) and Google Drive, to name a few.

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Jira Service Desk automation

Obie works seamlessly with Jira Service Desk (JSD). Route workplace requests directly from Slack and keep comments, status and attachments synced. Adding Obie to the ITSM workflow reduces IT helpdesk SLA times and accelerates employee productivity.

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Internal knowledge base software

Obie knowledge base, powered by our updated Content Management System (CMS), provides real-time access to verified knowledge directly from within the employee workflow. This eliminates the need to switch context and grants access to high quality resources whenever they are needed.

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Enable self-serve IT and Helpdesk support

Reduce frequently asked questions with your new virtual agent, Obie. Automatically resolve issues by allowing Obie to suggest answers to frequently asked questions. With Obie, organizations enable the fastest self-serve ITSM workflow — living entirely in Slack.

We've also integrated with the other tools your team already uses like Confluence, Google Drive, Jira Service Desk and more, so setup is a breeze.

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Take back your time

If you're already using Jira Service Desk, and Slack is where your organization works, start using Obie today to put your IT workflow on autopilot.

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Free Discovery Call

This 30 minute call is designed to help us understand your challenges, and share with you ways that you can try Obie.

How big is the team/company that wants to use Obie? *
0 - 10
11 - 50
51 - 150
151 - 300
301 - 500
501 - 1500
1500+
What type of team (use-case) is most interested in using Obie at your organization? *
Sales
Customer Success
HR/People Ops (Org-wide)
IT
Support
DevOps
Other
What is your job title? *
What workplace messaging platform does your organization use? *
Slack
Microsoft Teams
Google Hangouts Chat
Workplace by Facebook
Other

Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email sales@obie.ai to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
“ Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
“ I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
“ I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
“ The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.
sales@obie.ai

New Account

Click the button below to begin using Obie for FREE!

You will be asked to sign in with Slack, but we'll only be able to read your name, your email, and your team name.

Access to any other member data or any message history is not given to us.

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Enable one source of truth for verified knowledge