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How Obie supports client-facing teams

Adding Obie to your customer success process supercharges productivity and reduces service desk SLA times.

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Connect integrations or build an internal knowledge base from scratch

Google Drive
(Standard & Team Drives) Obie will search file names, content within files (Docs, Slides, PDFs, images etc.) and even text within images.
Confluence
(Cloud & Server) Within Confluence, Obie will search the titles and content of pages, and titles of files in file lists.
Box Obie is able to search file titles, content within files, file descriptions as well as other meta data associated to content in Box.
Zendesk In Zendesk, Obie searches the Help Guide article titles and bodies of the articles.
Obie FAQs Build a library of FAQs directly within Obie. When searching, Obie will look at the ‘question’ and ‘answer’ portion of FAQs.
Obie Knowledge Base Use the built in knowledge base to codify processes for your team. Obie searches the title and full body of pages.
Access Knowledge in the Flow of Work  
16+ Integrations to Accelerate Support  
Obie Knowledge
Pros
  • Granular permissions (Books)
  • Sync with Slack Groups (Books)
  • Clean and robust content editor (Books)
  • Markdown support (Books)
  • Deeper indexing
  • Content previews
Cons
  • A new content system to learn
  • Less collaborative features
Best use: SOPs, policies, handbooks etc.
Integrated Knowledge
Pros
  • Zero switching cost
  • Collaborative editors (i.e. Google Drive, Confluence)
  • Unified search
  • Control access across workspace
Cons
  • We have less control over what information the API gives us to make smarter searches
Best use: Collateral, notes, presentations etc.

Fast verified knowledge accessible in the flow of work

Customer service agents need to access to the most up-to-date resources to properly support customers and improve first time resolution. Obie enables one source of truth to all of your customer support resources, regardless of where they reside. Scaling customer success becomes effortless with fast access to verified knowledge.

verify customer support knowledge base fast

Gain insights to improve internal support

Obie helps you discover trends, common questions, what help documentation to create, and requests from your agents that inform product decisions. Obie enables your team to improve SLA times and maintain quality by proactively ensuring everyone has access to the most up-to-date information.

gain insights on customer support call metrics

Start Accelerating Support

Rapidly create one single source of knowledge for your client-facing teams. Reduce FAQs, enable self serve support and improve SLAs.

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This 30 minute call is designed to help us understand your challenges, and share with you ways that you can try Obie.

How big is the team/company that wants to use Obie? *
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11 - 50
51 - 150
151 - 300
301 - 500
501 - 1500
1500+
What type of team (use-case) is most interested in using Obie at your organization? *
Sales
Customer Success
HR/People Ops (Org-wide)
IT
Support
DevOps
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What is your job title? *
What workplace messaging platform does your organization use? *
Slack
Microsoft Teams
Google Hangouts Chat
Workplace by Facebook
Other

Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email sales@obie.ai to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
“ Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
“ I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
“ I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
“ The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.
sales@obie.ai

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