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Make support a competitive advantage

With Obie, first-time resolution is within reach. Enable a searchable single source of truth for product knowledge to solve customer problems faster and ensure consistent up-to-date communication. Reduce repetitive questions and context-switching by creating a self-serve support process where you work.

Benefits

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  • Build and maintain an internal knowledge store with the Obie knowledge base
  • Reduce service desk SLA times to accelerate customer success
  • Deflect service tickets by enabling self-serve access to knowledge in Google Drive, Confluence and more, directly from Slack
  • Unify search access to knowledge base articles and product documentation
  • Keep institutional knowledge up to date and synced for faster and more accurate customer support
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obie top integrations for customer support and success

Top integrations for Customer Support

Adding Obie to your customer support stack supercharges productivity and reduces service desk SLA times.

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keep your knowledge base current and searchable

Keep your knowledge base current and searchable

Client-facing teams need one source of truth for resources when it comes to answering customer questions. Connect one of Obie’s 16+ out-of-the box integrations to enable faster access to product knowledge and ensure communication is consistent across your team. Use Obie to capture FAQs and build out your knowledge base within the flow of work.

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make time to resolution approach zero

Make time-to-resolution approach zero

Create happy customers by enabling your support teams with up-to-date product knowledge that is accessible where they work. Connect existing documentation, knowledge base articles and build a library of frequently asked questions (FAQ) for faster issue resolution.

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analyze trends in customer support calls

Analyze trends in customer support calls

Obie helps you discover trends, common questions, what help documentation to create, and requests from your agents that inform product decisions. Obie enables your team to improve SLA times and maintain quality by proactively ensuring everyone has access to the most up-to-date information.

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Streamline support

If you're already using Jira Service Desk, and Slack is where your organization works, start using Obie today to put your IT workflow on autopilot.

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Free Discovery Call

This 30 minute call is designed to help us understand your challenges, and share with you ways that you can try Obie.

How big is the team/company that wants to use Obie? *
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51 - 150
151 - 300
301 - 500
501 - 1500
1500+
What type of team (use-case) is most interested in using Obie at your organization? *
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Customer Success
HR/People Ops (Org-wide)
IT
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What is your job title? *
What workplace messaging platform does your organization use? *
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Thank you for your interest!

Over the last few years, thousands of teams and organizations have used Obie to make their knowledge more accessible. What we've learnt, at least for now, is that Obie provides the most value for companies that have 50 or more employees.

Often times, we find that smaller teams within these organizations (50+), have a need for Obie. If this is you, please email sales@obie.ai to learn about the different ways you can try Obie.

Dmitriy Product Development Engineer at Veeva
“ Extremely helpful and precise - Obie is fast, reliable, easily extendable and easy to understand.
Larry Account Manager at Podium
“ I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an answer through Obie.
Sarah Client Success Manager at Podium
“ I love the quick access to information and not having to wait for a human to respond!
Louise Engineer at RaisingIT
“ The Slack integration is great for being able to ping back a quick response to someone asking a question. It has taken a lot of burden off our team as we used to get many repeated questions, and the ability for people to ask Obie for the answers directly has greatly reduced the number of questions we receive.
sales@obie.ai

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Enable one source of truth for verified knowledge