Helpdesk automation without leaving Slack
Deflect tickets, enable faster ticket creation and streamline issue resolution - all within Slack.
"Obie made it very simple to share Confluence articles that guided users on best practices and procedures for working from home, as well as helping our IT team generate Jira Service Management tickets to track users request and monitor traffic flow."
"Obie has helped prevent tickets from happening in the first place by providing instant answers. Our engineers love it because of its slick integration with Slack and Jira Service Management."
"We utilize several programs to store and access our information. With Obie, digging through that information becomes so much easier and in turn we are more efficient on the lines with our guests. I have found that Obie really helps me weed through specific information quickly. "
Integrated with your existing support stack
Get more out of your existing helpdesk stack by extending its functionality to increase ROI.
Jira Service Management
Self-serve ticketing for IT support desks that use Jira Service Management
Create and manage Jira issues for your DevOps and Engineering teams
Surface wiki articles when questions are asked and deflect issues before they escalate
"We used Obie to provide real-time user assistance for an enterprise software product used in higher education. Obie allowed us to compile existing UA documentation, best practice support materials, and insights from key team members into a single knowledge base. Our goals were to eliminate drivers of customer technical support cases and increase user engagement. We achieved our goals as specified."Eric Hakanson, Pearson Education
A better ticketing workflow for Slack users
Slack support channels can become an unmanageable mess of unanswered or lost support requests. Empower support seekers to create their own tickets without leaving Slack.
Create tickets in Slack
Your existing request forms get translated into a familiar and more user friendly interface.
Streamline issue resolution
Comments, attachments and status updates are synced between Jira and Slack to ensure everyone is up to date.
Deflect issues before they happen
Surface answers and knowledge base articles for common issues that don’t need yet another ticket.