Why a knowledge base is the most important tool to reduce IT support issue time-to-resolution

Time to resolution is the measure of the average of the amount of time it takes for an IT helpdesk to resolve a client service issue, case, or ticket once it’s been opened. Sometimes called mean time to resolution (MTTR), its a very strong indicator of the effectiveness of your … Continue reading Why a knowledge base is the most important tool to reduce IT support issue time-to-resolution