Where are the wrong places where most frequent support questions asked? Your knowledge base, Slack or elsewhere?

Depending on the organizational adoption rate of your knowledge base software, support queries might be asked in a few different channels. If you have built a documentation-first culture, support seekers might always “ask” their knowledge base for the appropriate documentation before seeking support elsewhere. If adoption rates are less than … Continue reading Where are the wrong places where most frequent support questions asked? Your knowledge base, Slack or elsewhere?