Ok, so you’re ready to break up with Microsoft Teams and you’re committed to transitioning to the wonderful world of Slack. But what shall become of all of the messages, files and history that you’ve invested in that platform? Think of all the knowledge you’ve shared, the memes, the answers…
Posts Taggedslack
3 ways to increase productivity and reduce noise in Slack
If you’re like us at Obie.ai, then 90% of your workplace communication occurs in Slack. Living in Slack is kind of the new normal for most modern companies, but things can get out of hand quickly unless you set some ground-rules for fair and constructive use. Here are a few…
Optimizing Slack for support desks to maximize ticket deflection
After surveying hundreds of IT and HR service desks, Spoke found that when employees are given the option, people will submit 70% of their requests through Slack. If you, as an IT Manager, People-ops professional or Customer Support Manager in a Slack-powered organization are surprised by this statistic, it could…
How to add and remove custom emoji from Slack in 5 seconds flat
Ok, we get it. You’re the expressive type. You need to communicate in your own very special way. Your emotive capacity cannot simply be contained within the confines of a stock emoji set that is shipped with every conversational app ever made. Smiley face? No thanks. Thumbs up? Pulleez. Eggplant?…
Enable support acceleration with Jira Service Desk, Confluence and Slack
A fully-integrated experience for internal support teams to accelerate support, deflect tickets and reduce time to resolution. In the modern workplace, it can be difficult to understand which IT help desk best practices are right for your growing organization. As the adoption of Slack grows, everyone can collaborate and communicate…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…
Why we rebuilt our native knowledge base (yet another silo)
Our mission at Obie.ai is to make company knowledge universally accessible and more useful. Today, we hope to have taken another step in the direction to realize that mission. For those familiar with our product, you know that our core competency is integrating knowledge that already exists within your organization.…
A brand new way to search for knowledge at work
Massive product updates for Obie and some design thinking behind them Summer (or lack there of) here in Canada is near, and it’s only been 2 months since our last product update (a major one, at that) but we have so much to share, including some massive changes and updates to the…
The Future of Obie
Welcome to the all new Obie experience! Over the last 2 years our team has poured their heart and soul into making knowledge more accessible for organizations of all shapes and sizes. When we started this, Obie was one of a very small handful of apps on Slack. We have…
Obie 1.0 Changelog for Slack
Here’s what’s new: We’re outta beta, gata! Our onboarding experience is better. It’s not perfect, but it is, at the very least, better. And by better we mean simpler. Ever wish Obie could search GitHub or Box? Wish: Received. Good news for our friends who use Jira or Trello: Early…