As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners…
Posts Taggedslack integrations
Top 5 knowledge management challenges that every company faces from startups to enterprise
Managing internal knowledge effectively is a challenge that every company experiences regardless of size. What tends to happen is that the problem is often ignored or tolerated until the company enters a growth stage at which point a knowledge management strategy shows its weaknesses and the foundation begins to crumble.…
How to search Confluence from Slack – a better way to manage FAQs for internal support
Confluence is a popular wiki for both technical and customer facing teams. A challenge that many teams encounter with Confluence is its limited native integration with Slack, where so many support questions are asked and answers are given every day. A common workflow pattern that arises in any internal support…
Why isn’t my self-service IT helpdesk platform working?
So you’re invested significant resources into a self-serve IT support platform so that it can run on autopilot for the lowest value tasks, but it isn’t working. You have bought a brand new wiki/knowledge base solution like Confluence, but for whatever reason it is underutilized. The same thing happened when…
The 4 most powerful and important features that your next IT Support desk management tool must have
Its never too early to enable a self-serve internal support channel for your organization, but at some point after many repeated annoyances, the evidence becomes so painfully obvious that you simply cannot deny addressing the need any longer. Refusing self-serve support is both costly and unsustainable in companies the midst…
How to fix an FAQ problem in startups and enterprises by integrating knowledge into common workflows
Frequently asked questions (FAQs) are a common productivity inhibitor in organizations of all shapes and sizes. In small companies, the challenges involving repeated questions are surrounding a lack of time, a growing team and a lack of reliable documentation. In enterprises, they struggle with the volume of FAQs, challenges involving…
How startups achieve hockey stick growth with better communication and collaboration in Slack
Startups need every advantage they can gain if they want to achieve exponential growth depicted in pitch deck charts by the iconic shape of the most important piece of equipment for Canada’s favorite pass-time, the hockey stick. There are a lot of things that a startup needs to get right…
How to build a wiki or knowledge base in Slack
With Slack becoming the operating system of the workplace, it is increasingly important to integrate more and more workplace tools with the platform. Leading the charge, is fully integrating internal knowledge and documentation with Slack. Let’s first take a moment to consider what one would ideally like out of a…
Why self-serve support and Slack go hand-in-hand
Companies that depend on a centralized body of knowledge to propel productivity know that you can build a robust, comprehensive, validated and accurate body of knowledge to power self-serve support, but if you don’t make it easy to access where people work, it will collect dust. For this reason, knowledge…
Accelerate DevOps issue management by connecting Slack, Confluence and Jira Software with Obie
It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…