Ignoring the shift to work-from-home during the 2020 COVID-19 pandemic, remote work has been on the rise for a long time. Between 2005 to 2017, remote working arrangements increased by 159%. Today that number is at 4.7 million (3.4% of the US population). Even with the difficulties of the pandemic,…
Posts Taggedslack integrations
Reacji – The secret visual language of Slack-based support desks
With so many companies shifting support communication to Slack as the primary channel for employees seeking and delivering support, its important to embrace the richness of the platform to maximize its utility. And to maximize Slack’s utility, you’ve got to master emoji reactions, otherwise known as reacji. Without this richness,…
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…