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Posts Taggedslack helpdesk

4th Floor Parking

Its never too early to enable a self-serve internal support channel for your organization, but at some point after many repeated annoyances, the evidence becomes so painfully obvious that you simply cannot deny addressing the need any longer. Refusing self-serve support is both costly and unsustainable in companies the midst…

enable self serve it support confluence create ticket

Depending on the organizational adoption rate of your knowledge base software, support queries might be asked in a few different channels. If you have built a documentation-first culture, support seekers might always “ask” their knowledge base for the appropriate documentation before seeking support elsewhere. If adoption rates are less than…

Slack, Confluence, Jira & Obie

It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…