Frequently asked questions (FAQs) are a common productivity inhibitor in organizations of all shapes and sizes. In small companies, the challenges involving repeated questions are surrounding a lack of time, a growing team and a lack of reliable documentation. In enterprises, they struggle with the volume of FAQs, challenges involving…
Posts Taggedslack apps
How to build a wiki or knowledge base in Slack
With Slack becoming the operating system of the workplace, it is increasingly important to integrate more and more workplace tools with the platform. Leading the charge, is fully integrating internal knowledge and documentation with Slack. Let’s first take a moment to consider what one would ideally like out of a…
How to accelerate DevOps teams by bringing knowledge to Slack
Slack is redefining internal workflows by establishing itself as the operating system of the modern workplace. As more productivity tools continue to invest in deeper and deeper integrations with the Slack platform, they solidify it’s status at the nucleus of operations. This of course, extends to knowledge management, and Slack’s…
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
Why we rebuilt our native knowledge base (yet another silo)
Our mission at Obie.ai is to make company knowledge universally accessible and more useful. Today, we hope to have taken another step in the direction to realize that mission. For those familiar with our product, you know that our core competency is integrating knowledge that already exists within your organization.…