Its never too early to enable a self-serve internal support channel for your organization, but at some point after many repeated annoyances, the evidence becomes so painfully obvious that you simply cannot deny addressing the need any longer. Refusing self-serve support is both costly and unsustainable in companies the midst…
Posts Taggedshare faq in slack
How to fix an FAQ problem in startups and enterprises by integrating knowledge into common workflows
Frequently asked questions (FAQs) are a common productivity inhibitor in organizations of all shapes and sizes. In small companies, the challenges involving repeated questions are surrounding a lack of time, a growing team and a lack of reliable documentation. In enterprises, they struggle with the volume of FAQs, challenges involving…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
How to build a wiki or knowledge base in Slack
With Slack becoming the operating system of the workplace, it is increasingly important to integrate more and more workplace tools with the platform. Leading the charge, is fully integrating internal knowledge and documentation with Slack. Let’s first take a moment to consider what one would ideally like out of a…
Alternative solutions for FAQ and Q&A in Slack
The views and opinions expressed in this article are solely those of the author and Obie. We wrote this article for the purposes of evaluating these platforms, side by side, in as unbiased a form as we can be. This article is meant to be a helpful resource for organizations who…
April 2020 Changelog
Even the COVID-19 pandemic can’t stop us; we’re pushing updates to Obie all the time and April 2020 is no exception. Here is our latest changelog: Search, search, search! Obie’s NLP got another boost. We’re always working to enhance Obie’s core natural language understanding and saw a healthy boost in…