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Posts Taggedself-serve knowledge management

A well equipped and knowledgeable customer support team creates successful, happy customers. To achieve this coveted level of satisfaction, your support team must have access to product and support documentation at their fingertips so that they have the tools to deliver on this goal. As companies scale, this becomes increasingly…

51% of employees avoid sharing documents because they can’t find them or it would take too long to do so. Igloo 2020 State of the Digital Workplace report This statistic highlights that there are some key failures in the tools and processes chosen for communication and collaboration by organizations. Employees…