Confluence is a popular choice for many teams that are looking for a tool to centralize organizational documentation. Popularized by technical teams, Confluence is now finding a home in more teams including customer support and HR/People-ops. What is internal self-serve support? Internal self-serve support is when when employees can solve…
Posts Taggedsearch
How to search better, faster and more accurately in Slack with modifiers
With most of your company’s internal communications being routed through Slack, important conversations or knowledge are sure to get lost in the annals of your message history. So that’s why Slack has integrated fairly robust search functionality into their platform with some underused utilities available to Slack power users. Many…