Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Posts Taggedsearch Confluence from Slack
How to build a wiki or knowledge base in Slack
With Slack becoming the operating system of the workplace, it is increasingly important to integrate more and more workplace tools with the platform. Leading the charge, is fully integrating internal knowledge and documentation with Slack. Let’s first take a moment to consider what one would ideally like out of a…
Accelerate DevOps issue management by connecting Slack, Confluence and Jira Software with Obie
It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…
How to increase ticket deflection with Confluence and Obie for IT Support desks using Jira Service Desk and Slack
For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive…
How to search better in Confluence documentation and workspaces
Atlassian’s Confluence is a popular choice for teams looking to create rich documentation. It has many features that benefit teams that big or small: A generous free tier Great tools for collaboration Version control Apps and integrations Permissioning Cloud or On-Prem instances One of the recurring limitations of Confluence, is…