For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive…
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How to search better in Confluence documentation and workspaces
Atlassian’s Confluence is a popular choice for teams looking to create rich documentation. It has many features that benefit teams that big or small: A generous free tier Great tools for collaboration Version control Apps and integrations Permissioning Cloud or On-Prem instances One of the recurring limitations of Confluence, is…