Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Posts Taggedreducing sla times
3 tips to improve SLA resolution time for your JSD powered service desk
Jira Service Desk (JSD) is a very popular solution for IT service desks across many industries. Service desks that love it often echo some of the following comments: Dead simple service ticket creation Convenient people tagging Seamless integration with Confluence (and other Atlassian suite products, for that matter), which is…