Time to resolution is the measure of the average of the amount of time it takes for an IT helpdesk to resolve a client service issue, case, or ticket once it’s been opened. Sometimes called mean time to resolution (MTTR), its a very strong indicator of the effectiveness of your…
Posts Taggedproductivity
3 ways to increase productivity and reduce noise in Slack
If you’re like us at Obie.ai, then 90% of your workplace communication occurs in Slack. Living in Slack is kind of the new normal for most modern companies, but things can get out of hand quickly unless you set some ground-rules for fair and constructive use. Here are a few…
Building Obie.ai for Stride
Whether you work in a small team or a larger enterprise juggling and finding the right internal knowledge when you need it is no easy task. And for teams that rely heavily on messaging (which most organizations do), it’s especially easy to allow conversational knowledge to not be turned into…
Revenue is Optional: The Benefits of Making Your Middle Sales Reps More Productive
What makes an “A” rep different than a “B” rep and how do we ensure everyone has the resources to contribute consistently and efficiently to the team? The reasons sales teams fail at meeting their quota are all influenced by productivity — this article provides you with insights on how…