It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…
Posts Taggedobie for confluence
How to increase ticket deflection with Confluence and Obie for IT Support desks using Jira Service Desk and Slack
For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive…
Obie Access for Small Teams, Remote Companies and Startups
Since launching Obie, we have learned a lot from the thousands of teams who’ve used our products. Most notably: Having an up-to-date knowledge base is the key to self-serve support Knowledge base’s and wikis are useless without robust search Search functionality, can’t be biased to one source of information Knowledge…