Frequently asked questions (FAQs) are a common productivity inhibitor in organizations of all shapes and sizes. In small companies, the challenges involving repeated questions are surrounding a lack of time, a growing team and a lack of reliable documentation. In enterprises, they struggle with the volume of FAQs, challenges involving…
Posts Taggedobie faq
Hawke Media – An Obie Customer Success Story
There are a few common reasons why companies adopt Obie as an internal support tool. Frequently they involve making knowledge more accessible and have closer proximity to the employee’s workflow. In a little more detail, here are some of the scenarios that we support: They are looking to build their…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Autumn 2020 Changelog
Well, friends, we’ve been teasing an exciting new FAQ experience for a couple of months now and we’re happy to announce that the next evolution of Obie FAQs is here ! FAQ update includes: The ability to better organize your FAQs for scale Assign FAQs to #channels and groups The…
Alternative solutions for FAQ and Q&A in Slack
The views and opinions expressed in this article are solely those of the author and Obie. We wrote this article for the purposes of evaluating these platforms, side by side, in as unbiased a form as we can be. This article is meant to be a helpful resource for organizations who…
A Chrome Extension for searching, accessing and sharing files, documents and knowledge at work
Obie has launched new browser extension, for personal use, that accelerates work by helping you find, access and share any file, document or knowledge that you need to get more done. 51% of employees avoid sharing documents because they can’t find them or it would take too long to do…
Obie Access for Small Teams, Remote Companies and Startups
Since launching Obie, we have learned a lot from the thousands of teams who’ve used our products. Most notably: Having an up-to-date knowledge base is the key to self-serve support Knowledge base’s and wikis are useless without robust search Search functionality, can’t be biased to one source of information Knowledge…