We all want more ticket deflection, don’t we? If you work in IT support, you most likely have an opinion on its value relative to your workload and role. For many, IT helpdesk ticket deflection is the holy grail of internal support. Amid the seemingly never ending flow of service…
Posts Taggednlp
April 2020 Changelog
Even the COVID-19 pandemic can’t stop us; we’re pushing updates to Obie all the time and April 2020 is no exception. Here is our latest changelog: Search, search, search! Obie’s NLP got another boost. We’re always working to enhance Obie’s core natural language understanding and saw a healthy boost in…