Arguably the hottest job title in the current market is the Head of Remote Work. This role gained importance with the shift to decentralized working models. The transition was significant enough that a dedicated role was imagined to lead remote teams to success. If you are a new Head of…
Posts Taggedknowledge sharing
How do I choose the right knowledge base structure for my startup?
The last thing startup founders want to think about is knowledge management. It’s way less exciting than shipping new products and features. It’s way less sexy than perfecting that design and brand. It’s most certainly way less exciting than fundraising and negotiating a term sheet. But, consider these situations that…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Why knowledge management is critical to teams that work remotely and tips to build the right foundation for success
Work from home and remote working arrangements are increasingly popular among companies that employ knowledge workers. While the trend has accelerated with the COVID 19 pandemic, this trend has been on the upswing for many years. The benefits of WFH arrangements are many. They save employers money, they get higher…
Yet another definitive guide to starting remote work amid COVID-19 Coronavirus
Remote working has become increasingly popular in recent years due to the numerous personal and professional benefits for both employers and employees. Both parties gain from increased productivity, lower costs and more freedom. But the COVID-19 (formerly commonly known as Novel Coronavirus) outbreak has thrust many companies into unplanned remote…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…
A brand new way to search for knowledge at work
Massive product updates for Obie and some design thinking behind them Summer (or lack there of) here in Canada is near, and it’s only been 2 months since our last product update (a major one, at that) but we have so much to share, including some massive changes and updates to the…