The COVID-19 Coronavirus outbreak has pushed companies from around the globe into a sudden and unexpected remote-working experiment in an attempt to contain the spread of the virus. Remote work requires employees to be armed with a full stack of tools that enables them to meet their daily work goals…
Posts Taggedknowledge base
Yet another definitive guide to starting remote work amid COVID-19 Coronavirus
Remote working has become increasingly popular in recent years due to the numerous personal and professional benefits for both employers and employees. Both parties gain from increased productivity, lower costs and more freedom. But the COVID-19 (formerly commonly known as Novel Coronavirus) outbreak has thrust many companies into unplanned remote…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
Should you create an internal corporate wiki to store knowledge?
Wiki has emerged as a ubiquitous term for internet-based knowledge. So many people use this as a term to describe knowledge stores across use-cases. Often, the term wiki gets dragged into corporate settings when really it has no place for companies of any material scale. Great for TV series… not…
Fixing Frequently Asked Questions in Slack
A show of hands if you’ve never seen this in your Slack workspace before… Nobody? Shocking… When Slack was born, it was a watershed moment for frequently asked questions just like this. It gave them a new home and IT Managers and Support Teams rejoiced with a nice tidy new…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…