The last thing startup founders want to think about is knowledge management. It’s way less exciting than shipping new products and features. It’s way less sexy than perfecting that design and brand. It’s most certainly way less exciting than fundraising and negotiating a term sheet. But, consider these situations that…
Posts Taggedknowledge base
4 ways startups use KM tools to outrun the competition
If you’ve never worked at a startup, chances are that you’ve never quite felt the “hair on fire” moments that come with the rollercoaster ride of emotions experienced by its employees. It’s hard to describe other than to say it’s scary, exhilarating, stressful, fun, energizing and exhausting all at the…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
How to accelerate DevOps teams by bringing knowledge to Slack
Slack is redefining internal workflows by establishing itself as the operating system of the modern workplace. As more productivity tools continue to invest in deeper and deeper integrations with the Slack platform, they solidify it’s status at the nucleus of operations. This of course, extends to knowledge management, and Slack’s…
Slack Wiki Alternatives – Confluence, Guru, Bloomfire, Notion, Tettra, Slab, Slite, Obie
The views and opinions expressed in this article are solely those of the author and Obie. We wrote this article for the purposes of evaluating these platforms, side by side, in as unbiased a form as we can be. This article is meant to be a helpful resource for organizations who…
Why knowledge management is critical to teams that work remotely and tips to build the right foundation for success
Work from home and remote working arrangements are increasingly popular among companies that employ knowledge workers. While the trend has accelerated with the COVID 19 pandemic, this trend has been on the upswing for many years. The benefits of WFH arrangements are many. They save employers money, they get higher…
IT’s role in onboarding employees across the org and how to make it easier
Many associate the task of onboarding with HR departments and hiring managers. Sure, these groups are involved at the very early stages of vetting and assessing talent fit, but the instant that the new employee is expected to produce valued work, IT’s role takes the spotlight. The next immediate priority…
Obie Access for Small Teams, Remote Companies and Startups
Since launching Obie, we have learned a lot from the thousands of teams who’ve used our products. Most notably: Having an up-to-date knowledge base is the key to self-serve support Knowledge base’s and wikis are useless without robust search Search functionality, can’t be biased to one source of information Knowledge…
Accessing a company knowledge base while working remotely
The COVID-19 Coronavirus outbreak has pushed companies from around the globe into a sudden and unexpected remote-working experiment in an attempt to contain the spread of the virus. Remote work requires employees to be armed with a full stack of tools that enables them to meet their daily work goals…
Yet another definitive guide to starting remote work amid COVID-19 Coronavirus
Remote working has become increasingly popular in recent years due to the numerous personal and professional benefits for both employers and employees. Both parties gain from increased productivity, lower costs and more freedom. But the COVID-19 (formerly commonly known as Novel Coronavirus) outbreak has thrust many companies into unplanned remote…