As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners…
Posts Taggedknowledge base analytics
March 2021 Changelog
Last month, we teased something exciting in the works for you to get your paws on… While it’s not quite ready yet (we know, we’re just as eager as you), here’s what’s new for your in March: *New* FAQ filters More robust and intuitive filtering mechanisms for Obie FAQs including:…
Has WFH unearthed gaps in your knowledge base? Check your analytics!
With remote and work from home arrangements becoming more and more popular, there is an increased likelihood that there has been a disruption to your customer support and sales team workflows. Some places where you might have seen changes are: More virtual meetings or reliance on internal messaging tools New…