For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
Posts Taggedit service desk automation
The role of AI in IT Support and Customer Success
Are you seeing a pattern in your customer service calls or at your internal IT help desk? What do those patterns look like? How do these patterns impact your internal and external SLAs? What strategies have you tested to fix the problem? What worked and what didn’t? You might be…
Enable support acceleration with Jira Service Desk, Confluence and Slack
A fully-integrated experience for internal support teams to accelerate support, deflect tickets and reduce time to resolution. In the modern workplace, it can be difficult to understand which IT help desk best practices are right for your growing organization. As the adoption of Slack grows, everyone can collaborate and communicate…