Even the COVID-19 pandemic can’t stop us; we’re pushing updates to Obie all the time and April 2020 is no exception. Here is our latest changelog: Search, search, search! Obie’s NLP got another boost. We’re always working to enhance Obie’s core natural language understanding and saw a healthy boost in…
Posts Taggedfaq
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
Fixing Frequently Asked Questions in Slack
A show of hands if you’ve never seen this in your Slack workspace before… Nobody? Shocking… When Slack was born, it was a watershed moment for frequently asked questions just like this. It gave them a new home and IT Managers and Support Teams rejoiced with a nice tidy new…