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Posts Taggeddocumentation-first culture

feed your head

Knowledge sharing is an important component of any organizational strategy. While knowledge sharing is particularly relevant to scaling organizations, because of the requirement for rapid transfer of knowledge to new employees , it is highly beneficial to stable companies that are looking to get the most out of their employees through more autonomous work. Without a culture of knowledge sharing, there is an erosion of time and productivity. In scaling organizations a lack of fluid knowledge transfer can be particularly painful as new employees try to navigate the onboarding process without reliable documentation.

enable self serve it support confluence create ticket

Depending on the organizational adoption rate of your knowledge base software, support queries might be asked in a few different channels. If you have built a documentation-first culture, support seekers might always “ask” their knowledge base for the appropriate documentation before seeking support elsewhere. If adoption rates are less than…