Companies that depend on a centralized body of knowledge to propel productivity know that you can build a robust, comprehensive, validated and accurate body of knowledge to power self-serve support, but if you don’t make it easy to access where people work, it will collect dust. For this reason, knowledge…
Posts Taggedcreate jsd tickets in slack
Use Slack as a helpdesk – atSpoke, Halp and Obie
Slack is becoming the work operating system (OS) of most modern organizations. Work flows through Slack, issues flow through Slack and questions end up in, you guessed it: Slack. That being the case, IT is looking for ways to use Slack as a helpdesk. There are several flavors of the…
How to increase ticket deflection with Confluence and Obie for IT Support desks using Jira Service Desk and Slack
For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive…
How to connect Jira Service Desk to Slack to streamline your IT helpdesk
If your organization uses Jira Service Desk (JSD) or as part of your support ticket management platform and Slack to manage internal communication between employees and the IT helpdesk, Obie can streamline ticket management process by merging these workflows and giving support requestors the power to initiate ticket issuance on…