As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners…
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How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
Three Reasons You Should Try Stride
Over the last 3–4 years enterprise messaging has completely disrupted the workplace and truly paved a new road for the possibilities of the future of work. Given that we’re “in the space” the team and I at Obie.ai have tasted all of the flavours (sp: I’m Canadian) of enterprise messaging…
Some things that you never used are no longer there
Obie is spring cleaning his dam. With that comes the removal of a handful of features on Obie’s dashboard for all teams, including teams now and into the future. The features will be removed on March 9. We’re excited to retire off older unloved ideas so that fresh new ideas…
A Modern Day Love Story
A memoir of Obie, our beloved users and of course, Slack. I published this blog on behalf of our toothy friend. It was the beginning of a beautiful relationship. Unlike those that start slow, the flame of romance burned a little brighter with each moment we shared together. It began as a…