Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Posts Taggedbetter search tools
Autumn 2020 Changelog
Well, friends, we’ve been teasing an exciting new FAQ experience for a couple of months now and we’re happy to announce that the next evolution of Obie FAQs is here ! FAQ update includes: The ability to better organize your FAQs for scale Assign FAQs to #channels and groups The…
A Chrome Extension for searching, accessing and sharing files, documents and knowledge at work
Obie has launched new browser extension, for personal use, that accelerates work by helping you find, access and share any file, document or knowledge that you need to get more done. 51% of employees avoid sharing documents because they can’t find them or it would take too long to do…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…