We’ve been teasing y’all for a few months now of something super exciting in the works and now the wait is finally over! We’re pleased to announce not one, but TWO huge feature improvements and some small fixes for you in May… Intelligent Previews for Obie Pages & Confluence With…
Posts Taggedbetter search tools
How SLA response times are impacted by the way your customer support team uses Slack
Your customer support team lives in Slack. It’s practically their second home. They thrive on its powerful communication and collaboration functionality. But it’s convenience also has drawbacks, and it may be impacting your SLA times negatively . Slack is not a wiki It seems logical, but Slack is not designed…
What is federated search?
In many workplace settings, searching for documents, files and wikis is a task that is required multiple times per day. Without the propery technology, it can be a significant proactivity inhibitor. In fact, Igloo found that 51% of employees avoid sharing documents because they can’t find them or it would…
The 4 most powerful and important features that your next IT Support desk management tool must have
Its never too early to enable a self-serve internal support channel for your organization, but at some point after many repeated annoyances, the evidence becomes so painfully obvious that you simply cannot deny addressing the need any longer. Refusing self-serve support is both costly and unsustainable in companies the midst…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…
Autumn 2020 Changelog
Well, friends, we’ve been teasing an exciting new FAQ experience for a couple of months now and we’re happy to announce that the next evolution of Obie FAQs is here ! FAQ update includes: The ability to better organize your FAQs for scale Assign FAQs to #channels and groups The…
A Chrome Extension for searching, accessing and sharing files, documents and knowledge at work
Obie has launched new browser extension, for personal use, that accelerates work by helping you find, access and share any file, document or knowledge that you need to get more done. 51% of employees avoid sharing documents because they can’t find them or it would take too long to do…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…