Solving multi-silo search for customer support documentation living in Confluence, Zendesk, Google Drive with Obie

Knowledge silos pose a productivity inhibiter for customer service and support teams because they create confusion as to where the answers to customer queries reside. Consider some of these use cases. Confluence Product and engineering teams have popularized Confluence (and other parts of the Atlassian suite of tools) as a … Continue reading Solving multi-silo search for customer support documentation living in Confluence, Zendesk, Google Drive with Obie