Wiki has emerged as a ubiquitous term for internet-based knowledge. So many people use this as a term to describe knowledge stores across use-cases. Often, the term wiki gets dragged into corporate settings when really it has no place for companies of any material scale. Great for TV series… not…
Fixing Frequently Asked Questions in Slack
A show of hands if you’ve never seen this in your Slack workspace before… Nobody? Shocking… When Slack was born, it was a watershed moment for frequently asked questions just like this. It gave them a new home and IT Managers and Support Teams rejoiced with a nice tidy new…
How to add and remove custom emoji from Slack in 5 seconds flat
Ok, we get it. You’re the expressive type. You need to communicate in your own very special way. Your emotive capacity cannot simply be contained within the confines of a stock emoji set that is shipped with every conversational app ever made. Smiley face? No thanks. Thumbs up? Pulleez. Eggplant?…
Enable support acceleration with Jira Service Desk, Confluence and Slack
A fully-integrated experience for internal support teams to accelerate support, deflect tickets and reduce time to resolution. In the modern workplace, it can be difficult to understand which IT help desk best practices are right for your growing organization. As the adoption of Slack grows, everyone can collaborate and communicate…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…
Why we rebuilt our native knowledge base (yet another silo)
Our mission at Obie.ai is to make company knowledge universally accessible and more useful. Today, we hope to have taken another step in the direction to realize that mission. For those familiar with our product, you know that our core competency is integrating knowledge that already exists within your organization.…
Technical Changes from the Obie Dashboard Redesign
It was a long time coming: improvements to Obie’s dashboard. I wrote the dashboard very early on in the company, and have since learned and grown so much in my development skills, as most coders do over a period of years. My team and I worked diligently in Q1 to redesign…
A brand new way to search for knowledge at work
Massive product updates for Obie and some design thinking behind them Summer (or lack there of) here in Canada is near, and it’s only been 2 months since our last product update (a major one, at that) but we have so much to share, including some massive changes and updates to the…
The Future of Obie
Welcome to the all new Obie experience! Over the last 2 years our team has poured their heart and soul into making knowledge more accessible for organizations of all shapes and sizes. When we started this, Obie was one of a very small handful of apps on Slack. We have…
Obie 1.0 Changelog for Slack
Here’s what’s new: We’re outta beta, gata! Our onboarding experience is better. It’s not perfect, but it is, at the very least, better. And by better we mean simpler. Ever wish Obie could search GitHub or Box? Wish: Received. Good news for our friends who use Jira or Trello: Early…