Optimizing Slack for support desks to maximize ticket deflection

After surveying hundreds of IT and HR service desks, Spoke found that when employees are given the option, people will submit 70% of their requests through Slack. If you, as an IT Manager, People-ops professional or Customer Support Manager in a Slack-powered organization are surprised by this statistic, it could … Continue reading Optimizing Slack for support desks to maximize ticket deflection