fbpx

November 2020 Changelog

Last month, we launched an exciting new FAQ experience to help better organize your FAQs for scale which included the ability to assign non-Obie Administrators verification privileges.

With this update, it only made sense to completely re-engineer Obie Content Verification to help ensure knowledge across your organization is up to date and relevant!

Read on to see all that’s new for you in November..

A complete overhaul to Obie Content Verification 

  • Available on all Obie native content (Obie Knowledge Base & FAQs).
  • New freshness meters (verification is no longer binary).
  • The ability to assign knowledge experts to help manage Content Verification and reduce the bottleneck on Obie Admins.
  • New Requests tab to manage all content actionable items.

Learn more 👇

Obie is now Slack Enterprise Grid ready

  • With Obie and Enterprise Grid, you can leverage Obie search across your entire organization, or on just a few Workspaces–whatever you need!
  • Workspaces in the Grid will use FAQs, knowledge, and integrations from one centralized dashboard.
  • FAQ knowledge base improvements with enterprise-ready permission management–Obie FAQ now allows for granular permission structures that enable Slack Groups and Slack Channels to give enterprises more control over how knowledge flows through their organization.
  • A major version upgrade (5.0) to our core search algorithm, with the aim of driving greater speed for enterprise-level support applications.

Dual authentication improvements

  • Tied up some loose ends with Google and Slack authentication for a more seamless user experience.

Create Obie tickets to a dm with Slack Shortcut

  • When creating Obie tickets using the Slack Shortcut (⚡️), users now have the option to create the ticket in a direct message with Obie!

Obie public linked Books and Pages can now be indexable by search engines

  • In Obie Books or Page settings toggle on “Search Engine Indexible” to make content indexed by search engines