How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack

For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team.  Most likely, you have enacted a number of … Continue reading How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack