How to increase ticket deflection with Confluence and Obie for IT Support desks using Jira Service Desk and Slack

For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive … Continue reading How to increase ticket deflection with Confluence and Obie for IT Support desks using Jira Service Desk and Slack