How IT can leverage AI for streamlined support

The average IT support ticket takes three calendar days to resolve. Bhavin Shah, CEO of Moveworks In the ITSM realm, there are recurring themes that cause frustratingly long backlogs in support queues and, as a result, increase departmental overhead costs to undesirable levels. Not surprisingly, IT department managers seek cost-saving solutions to … Continue reading How IT can leverage AI for streamlined support