A little beaver told me 
the team at Obie has something exciting in the works that’s almost ready for you to get your paws on… I can’t give you a preview of what just yet but I can tell you what’s new for you in February:
Lots of FAQ improvements
- Users now have the ability to hyperlink text in FAQs
- Assign verifiers to newly added FAQs in Slack
- When adding FAQs from the
...overflow menu in Slack: if the message is part of a thread Obie will capture the parent message as the “Question” and the selected message as the “Answer”
- When adding FAQs from threads in Slack, sharing the newly added FAQ will share to the thread
- When adding FAQs from channels in Slack, Obie will default assign the FAQ to the respective channel
Insights improvements
- The “Questions” widget export now includes more data including:
- Channel source
- Results upvoted 👍
- Results downvoted 👎
- Results clicked
- New “Issue Deflection” widget to show an overall % of potential deflections
Added author to third party search results
- On third party search results Obie will display more metadata like date last updated and author in Slack and the browser extension
Request tab improvements
- Added “Page” and “FAQ” selector
- *NEW* “Source” column to show where the Request came from
- Metadata previews for stale content Requests
Bug fixes:
- Some teams were unable to active the Jira Search integration without the Jira Ticketing integration active [RESOLVED]
- “Custom Domain” and “Company Name” display setting edits not saving for some teams [RESOLVED]