After surveying hundreds of IT and HR service desks, Spoke found that when employees are given the option, people will submit 70% of their requests through Slack. If you, as an IT Manager, People-ops professional or Customer Support Manager in a Slack-powered organization are surprised by this statistic, it could…
CategorySlack
Fixing Frequently Asked Questions in Slack
A show of hands if you’ve never seen this in your Slack workspace before… Nobody? Shocking… When Slack was born, it was a watershed moment for frequently asked questions just like this. It gave them a new home and IT Managers and Support Teams rejoiced with a nice tidy new…
How to add and remove custom emoji from Slack in 5 seconds flat
Ok, we get it. You’re the expressive type. You need to communicate in your own very special way. Your emotive capacity cannot simply be contained within the confines of a stock emoji set that is shipped with every conversational app ever made. Smiley face? No thanks. Thumbs up? Pulleez. Eggplant?…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…