With most of your company’s internal communications being routed through Slack, important conversations or knowledge are sure to get lost in the annals of your message history. So that’s why Slack has integrated fairly robust search functionality into their platform with some underused utilities available to Slack power users. Many…
CategorySlack
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
How to create a Jira Service Desk (JSD) ticket directly from Slack
If your company is like many modern growing enterprises, employees use a messaging platform, like Slack, for nearly all of their internal communication. Moreover, Slack has become the defacto platform for sharing knowledge, asking questions and seeking support. So, it only makes sense that your IT support team lives and…
How to migrate from Microsoft Teams to Slack
Ok, so you’re ready to break up with Microsoft Teams and you’re committed to transitioning to the wonderful world of Slack. But what shall become of all of the messages, files and history that you’ve invested in that platform? Think of all the knowledge you’ve shared, the memes, the answers…
3 ways to increase productivity and reduce noise in Slack
If you’re like us at Obie.ai, then 90% of your workplace communication occurs in Slack. Living in Slack is kind of the new normal for most modern companies, but things can get out of hand quickly unless you set some ground-rules for fair and constructive use. Here are a few…
Optimizing Slack for support desks to maximize ticket deflection
After surveying hundreds of IT and HR service desks, Spoke found that when employees are given the option, people will submit 70% of their requests through Slack. If you, as an IT Manager, People-ops professional or Customer Support Manager in a Slack-powered organization are surprised by this statistic, it could…
Fixing Frequently Asked Questions in Slack
A show of hands if you’ve never seen this in your Slack workspace before… Nobody? Shocking… When Slack was born, it was a watershed moment for frequently asked questions just like this. It gave them a new home and IT Managers and Support Teams rejoiced with a nice tidy new…
How to add and remove custom emoji from Slack in 5 seconds flat
Ok, we get it. You’re the expressive type. You need to communicate in your own very special way. Your emotive capacity cannot simply be contained within the confines of a stock emoji set that is shipped with every conversational app ever made. Smiley face? No thanks. Thumbs up? Pulleez. Eggplant?…
5 Slack slash-commands that you should be using every day
To achieve peak productivity in the wonderful world of Slack, you’ve got to be an ace with slash-commands. These commands are commonly tied to integrations that are installed into your workspace, by you or your team members, to expand Slack’s functionality to many more use-cases. There are many, but here…