Atlassian’s Confluence is a popular choice for teams looking to create rich documentation. It has many features that benefit teams that big or small: A generous free tier Great tools for collaboration Version control Apps and integrations Permissioning Cloud or On-Prem instances One of the recurring limitations of Confluence, is…
CategorySlack
Reacji – The secret visual language of Slack-based support desks
With so many companies shifting support communication to Slack as the primary channel for employees seeking and delivering support, its important to embrace the richness of the platform to maximize its utility. And to maximize Slack’s utility, you’ve got to master emoji reactions, otherwise known as reacji. Without this richness,…
Remote Work Series: Part 4 – Collaboration
In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Remote Work Series: Part 3 – Service Desk – Automation
In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Remote Work Series: Part 2: Prioritize
In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Accessing a company knowledge base while working remotely
The COVID-19 Coronavirus outbreak has pushed companies from around the globe into a sudden and unexpected remote-working experiment in an attempt to contain the spread of the virus. Remote work requires employees to be armed with a full stack of tools that enables them to meet their daily work goals…
How to search better, faster and more accurately in Slack with modifiers
With most of your company’s internal communications being routed through Slack, important conversations or knowledge are sure to get lost in the annals of your message history. So that’s why Slack has integrated fairly robust search functionality into their platform with some underused utilities available to Slack power users. Many…
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
How to create a Jira Service Desk (JSD) ticket directly from Slack
If your company is like many modern growing enterprises, employees use a messaging platform, like Slack, for nearly all of their internal communication. Moreover, Slack has become the defacto platform for sharing knowledge, asking questions and seeking support. So, it only makes sense that your IT support team lives and…
How to migrate from Microsoft Teams to Slack
Ok, so you’re ready to break up with Microsoft Teams and you’re committed to transitioning to the wonderful world of Slack. But what shall become of all of the messages, files and history that you’ve invested in that platform? Think of all the knowledge you’ve shared, the memes, the answers…