Slack is where many customer support teams spend so many hours of their day. The conversational data that is created in this platform can be utilized to accelerate onboarding and productivity, particularly for rapidly scaling customer support teams. Ignoring its utility is grave mistake, so let’s review the opportunity to…
CategorySlack
The fastest way to search and preview Confluence wiki and blog content from Slack
We know you love Confluence. We know you love Slack. But, why is it that you can’t love both Slack and Confluence together at the same time? Of course, there is a Confluence integration for Slack (built by Atlassian), but it doesn’t seem to cut the proverbial mustard in a…
How to use Slack to onboard and train employees
Employers gain a unique opportunity to influence how their newly hired team member’s habits during onboarding. Training new employees to follow internal protocols during those first few critical hours will have a positive effect on productivity. With Slack becoming the operating system of the modern workplace, it makes sense that…
Top must-have features of AI-powered Slack Bots
As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners…
How to search Confluence from Slack – a better way to manage FAQs for internal support
Confluence is a popular wiki for both technical and customer facing teams. A challenge that many teams encounter with Confluence is its limited native integration with Slack, where so many support questions are asked and answers are given every day. A common workflow pattern that arises in any internal support…
Are you using Slack to store, search-for and access knowledge?
With Slack becoming a big part of the communication and collaboration toolset of many modern organizations, it often gets misused. Much like how email became a repository for historical knowledge, Slack has followed suit – for better or for worse (we say worse ). If you are intentionally (or unintentionally)…
What is Slack Enterprise Grid?
Slack is the operating system of the modern workplace. It finds a home in companies of all sizes as a highly extensible communication and collaboration platform. While the platform is easy to deploy, challenges lie in administering and managing Slack in enterprise settings. Deploying Slack org-wide in large companies is…
How startups achieve hockey stick growth with better communication and collaboration in Slack
Startups need every advantage they can gain if they want to achieve exponential growth depicted in pitch deck charts by the iconic shape of the most important piece of equipment for Canada’s favorite pass-time, the hockey stick. There are a lot of things that a startup needs to get right…
4 ways startups use KM tools to outrun the competition
If you’ve never worked at a startup, chances are that you’ve never quite felt the “hair on fire” moments that come with the rollercoaster ride of emotions experienced by its employees. It’s hard to describe other than to say it’s scary, exhilarating, stressful, fun, energizing and exhausting all at the…
Why Slack search isn’t enough for customer success teams
Chances are, your customer success team spends a good amount (probably a majority) of their day in the modern work operating system, Slack. The reason so many teams rely on the Slack platform for this purpose is because it is a tool that enables customer issues to be resolved faster…