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CategoryKnowledge Management

motivation

Creating a knowledge sharing culture is ultimately about making knowledge sharing the norm in your organization. Cultural norms are part of the company paradigm and this is often a subconscious viewpoint or worldview that is not necessarily communicated vocally in the organization. With respect to the company’s paradigm, it might help to take a step back and observe your team’s individual values and embrace those that exemplify the collective’s most powerful and productive aspects.

feed your head

Knowledge sharing is an important component of any organizational strategy. While knowledge sharing is particularly relevant to scaling organizations, because of the requirement for rapid transfer of knowledge to new employees , it is highly beneficial to stable companies that are looking to get the most out of their employees through more autonomous work. Without a culture of knowledge sharing, there is an erosion of time and productivity. In scaling organizations a lack of fluid knowledge transfer can be particularly painful as new employees try to navigate the onboarding process without reliable documentation.

tree support

Choosing knowledge formats can dramatically improve self-serve issue resolution. When information is delivered in a sub-optimal format, the support seeker can defer or delegate responsibility when finding an adequate answer takes too long, thereby reducing their own productivity and adding to the IT support team backlog. One strategy that can…