For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
CategoryIntegrations
How to create a Jira Service Desk (JSD) ticket directly from Slack
If your company is like many modern growing enterprises, employees use a messaging platform, like Slack, for nearly all of their internal communication. Moreover, Slack has become the defacto platform for sharing knowledge, asking questions and seeking support. So, it only makes sense that your IT support team lives and…
Three Reasons You Should Try Stride
Over the last 3–4 years enterprise messaging has completely disrupted the workplace and truly paved a new road for the possibilities of the future of work. Given that we’re “in the space” the team and I at Obie.ai have tasted all of the flavours (sp: I’m Canadian) of enterprise messaging…