Atlassian’s Confluence is a popular choice for teams looking to create rich documentation. It has many features that benefit teams that big or small: A generous free tier Great tools for collaboration Version control Apps and integrations Permissioning Cloud or On-Prem instances One of the recurring limitations of Confluence, is…
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How to connect Jira Service Desk to Slack to streamline your IT helpdesk
If your organization uses Jira Service Desk (JSD) or as part of your support ticket management platform and Slack to manage internal communication between employees and the IT helpdesk, Obie can streamline ticket management process by merging these workflows and giving support requestors the power to initiate ticket issuance on…
Atlassian Summit 2020 Announcements and Post Mortem
Obie.ai was scheduled to participate in Summit this year, but after North American travel was suspended in the wake of the COVID 19 pandemic, we were only able to join from the comfort of our home-office chairs by virtual means. Hopefully they will be able to host in 2021, because…
Accessing a company knowledge base while working remotely
The COVID-19 Coronavirus outbreak has pushed companies from around the globe into a sudden and unexpected remote-working experiment in an attempt to contain the spread of the virus. Remote work requires employees to be armed with a full stack of tools that enables them to meet their daily work goals…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…
Atlassian Summit 2020 Las Vegas after-hours travel guide
Whether you are a first time Vegas-goer, or consider yourself a seasoned veteran of Sin City; you’re probably wondering how you can make the most of your trip to Las Vegas for this year’s Atlassian Summit. After all, we work hard all year building IT help desk automation, streamlining internal…