Chris and Kristen had the pleasure of interviewing John Riordan, Director of Support at Shopify. In this episode John discusses: Importance of building trust in remote work Significance of knowledge management Reality of technology in the support landscape It’s an insightful listen! Get it at https://acceleratingsupport.com/ or wherever you get…
Posts Written ByDan Priljeva
Top 3 challenges when starting to work remotely
The expected growth rate of full-time remote work over the next five years has doubled, from 30% to 65%. An Upwork survey If your company is transitioning from a traditional office environment to a remote or distributed setting, chances are you have or will encounter some sizable obstacles that impede…
A Chrome Extension for searching, accessing and sharing files, documents and knowledge at work
Obie has launched new browser extension, for personal use, that accelerates work by helping you find, access and share any file, document or knowledge that you need to get more done. 51% of employees avoid sharing documents because they can’t find them or it would take too long to do…
Work Accelerators vs. Productivity Tools
At Obie.ai, we have aspired to deliver tools that make internal support teams, HR professionals and remote workers more productive, eliminate blockers and generally get things done faster. 83% of office workers feel their employer isn’t providing them with the appropriate technology they need to perform their job ServiceNow Study…
Tips for using Dropbox and Obie to accelerate sales and close more deals
In any sales process, documentation has vital importance from customer prospecting through signing the contract and post-sale support. While each individual has their own personal formula for success, there are core documents that form the foundation of any rep’s methodology and these files are frequently accessed, reused and updated in order to close deals. So, time wasted on your laptop searching for the files that you need is both costly and frustrating for yourself and your company.
Introducing a new personal work accelerator for knowledge search, capture and reuse
For years, Obie.ai’s primary objective was to accelerate support teams. True to our vision, we have delivered the fastest way to find and capture knowledge at work. But, we have deliberately kept a narrow focus on delivering solutions that carefully consider how support teams work together to deliver the highest…
Do your employees waste too much time and lose productivity searching for and sharing knowledge, documents and files at work?
51% of employees avoid sharing documents because they can’t find them or it would take too long to do so. Igloo 2020 State of the Digital Workplace report This statistic highlights that there are some key failures in the tools and processes chosen for communication and collaboration by organizations. Employees…
How to connect Jira Service Desk to Slack to streamline your IT helpdesk
If your organization uses Jira Service Desk (JSD) or as part of your support ticket management platform and Slack to manage internal communication between employees and the IT helpdesk, Obie can streamline ticket management process by merging these workflows and giving support requestors the power to initiate ticket issuance on…
Why knowledge management is critical to teams that work remotely and tips to build the right foundation for success
Work from home and remote working arrangements are increasingly popular among companies that employ knowledge workers. While the trend has accelerated with the COVID 19 pandemic, this trend has been on the upswing for many years. The benefits of WFH arrangements are many. They save employers money, they get higher…
IT’s role in onboarding employees across the org and how to make it easier
Many associate the task of onboarding with HR departments and hiring managers. Sure, these groups are involved at the very early stages of vetting and assessing talent fit, but the instant that the new employee is expected to produce valued work, IT’s role takes the spotlight. The next immediate priority…