At Obie.ai, we have aspired to deliver tools that make internal support teams, HR professionals and remote workers more productive, eliminate blockers and generally get things done faster. 83% of office workers feel their employer isn’t providing them with the appropriate technology they need to perform their job ServiceNow Study…
Posts Written ByDan Priljeva
Tips for using Dropbox and Obie to accelerate sales and close more deals
In any sales process, documentation has vital importance from customer prospecting through signing the contract and post-sale support. While each individual has their own personal formula for success, there are core documents that form the foundation of any rep’s methodology and these files are frequently accessed, reused and updated in order to close deals. So, time wasted on your laptop searching for the files that you need is both costly and frustrating for yourself and your company.
Introducing a new personal work accelerator for knowledge search, capture and reuse
For years, Obie.ai’s primary objective was to accelerate support teams. True to our vision, we have delivered the fastest way to find and capture knowledge at work. But, we have deliberately kept a narrow focus on delivering solutions that carefully consider how support teams work together to deliver the highest…
Do your employees waste too much time and lose productivity searching for and sharing knowledge, documents and files at work?
51% of employees avoid sharing documents because they can’t find them or it would take too long to do so. Igloo 2020 State of the Digital Workplace report This statistic highlights that there are some key failures in the tools and processes chosen for communication and collaboration by organizations. Employees…
How to connect Jira Service Desk to Slack to streamline your IT helpdesk
If your organization uses Jira Service Desk (JSD) or as part of your support ticket management platform and Slack to manage internal communication between employees and the IT helpdesk, Obie can streamline ticket management process by merging these workflows and giving support requestors the power to initiate ticket issuance on…
Why knowledge management is critical to teams that work remotely and tips to build the right foundation for success
Work from home and remote working arrangements are increasingly popular among companies that employ knowledge workers. While the trend has accelerated with the COVID 19 pandemic, this trend has been on the upswing for many years. The benefits of WFH arrangements are many. They save employers money, they get higher…
IT’s role in onboarding employees across the org and how to make it easier
Many associate the task of onboarding with HR departments and hiring managers. Sure, these groups are involved at the very early stages of vetting and assessing talent fit, but the instant that the new employee is expected to produce valued work, IT’s role takes the spotlight. The next immediate priority…
Why a knowledge base is the most important tool to reduce IT support issue time-to-resolution
Time to resolution is the measure of the average of the amount of time it takes for an IT helpdesk to resolve a client service issue, case, or ticket once it’s been opened. Sometimes called mean time to resolution (MTTR), its a very strong indicator of the effectiveness of your…
How to enable self-service IT support in a remote environment
Ignoring the shift to work-from-home during the 2020 COVID-19 pandemic, remote work has been on the rise for a long time. Between 2005 to 2017, remote working arrangements increased by 159%. Today that number is at 4.7 million (3.4% of the US population). Even with the difficulties of the pandemic,…
How IT help-desks can leverage AI for ticket deflection
We all want more ticket deflection, don’t we? If you work in IT support, you most likely have an opinion on its value relative to your workload and role. For many, IT helpdesk ticket deflection is the holy grail of internal support. Amid the seemingly never ending flow of service…