In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Posts Written ByDan Priljeva
Remote Work Series – Part 2: Prioritize
In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Remote Work Series – Part 1: Help people help themselves
In light of the recent dramatic changes to working arrangements, we at Obie.ai decided to publish a four-part series aiding companies who are being pushed into unfamiliar territory, with some pro tools, tips and hacks that we have seen our customers and other growing enterprises use to accelerate their remote…
Accessing a company knowledge base while working remotely
The COVID-19 Coronavirus outbreak has pushed companies from around the globe into a sudden and unexpected remote-working experiment in an attempt to contain the spread of the virus. Remote work requires employees to be armed with a full stack of tools that enables them to meet their daily work goals…
Yet another definitive guide to starting remote work amid COVID-19 Coronavirus
Remote working has become increasingly popular in recent years due to the numerous personal and professional benefits for both employers and employees. Both parties gain from increased productivity, lower costs and more freedom. But the COVID-19 (formerly commonly known as Novel Coronavirus) outbreak has thrust many companies into unplanned remote…
Pros and Cons of using Confluence to power your Knowledge Base
When building a knowledge base, often one of the first considerations is where to store your information. Depending on your use-case, you might have considered a number of options that may have been influenced by historical choices in your organization or compatibility with other technologies. A popular choice, that we…
3 tips to improve SLA resolution time for your JSD powered service desk
Jira Service Desk (JSD) is a very popular solution for IT service desks across many industries. Service desks that love it often echo some of the following comments: Dead simple service ticket creation Convenient people tagging Seamless integration with Confluence (and other Atlassian suite products, for that matter), which is…
How to search better, faster and more accurately in Slack with modifiers
With most of your company’s internal communications being routed through Slack, important conversations or knowledge are sure to get lost in the annals of your message history. So that’s why Slack has integrated fairly robust search functionality into their platform with some underused utilities available to Slack power users. Many…
How to leverage AI to decrease frequently asked questions and enable help desk automation in Slack
For scaling enterprises that have internal support (IT) or client facing (Sales & Customer Support) teams that live in Slack, it’s almost certain that you’ve identified a problem with Frequently Asked Questions (FAQ)—causing reduced productivity and a backlog for your service team. Most likely, you have enacted a number of…
How to create a Jira Service Desk (JSD) ticket directly from Slack
If your company is like many modern growing enterprises, employees use a messaging platform, like Slack, for nearly all of their internal communication. Moreover, Slack has become the defacto platform for sharing knowledge, asking questions and seeking support. So, it only makes sense that your IT support team lives and…