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Posts Written ByDan Priljeva

Slack, Confluence, Jira & Obie

It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…

enable self serve it support confluence create ticket

For companies that employ a full service IT support desk, powered by technology like Jira Service Desk and Slack, there is likely a nagging need to increase the ticket deflection ratio with self-serve strategies. Strategies that have been implemented to some degree of success might include: Investing in a comprehensive…