A fully-integrated experience for internal support teams to accelerate support, deflect tickets and reduce time to resolution. In the modern workplace, it can be difficult to understand which IT help desk best practices are right for your growing organization. As the adoption of Slack grows, everyone can collaborate and communicate…
Posts Written ByChris Buttenham
Why we rebuilt our native knowledge base (yet another silo)
Our mission at Obie.ai is to make company knowledge universally accessible and more useful. Today, we hope to have taken another step in the direction to realize that mission. For those familiar with our product, you know that our core competency is integrating knowledge that already exists within your organization.…
A brand new way to search for knowledge at work
Massive product updates for Obie and some design thinking behind them Summer (or lack there of) here in Canada is near, and it’s only been 2 months since our last product update (a major one, at that) but we have so much to share, including some massive changes and updates to the…
The Future of Obie
Welcome to the all new Obie experience! Over the last 2 years our team has poured their heart and soul into making knowledge more accessible for organizations of all shapes and sizes. When we started this, Obie was one of a very small handful of apps on Slack. We have…
Three Reasons You Should Try Stride
Over the last 3–4 years enterprise messaging has completely disrupted the workplace and truly paved a new road for the possibilities of the future of work. Given that we’re “in the space” the team and I at Obie.ai have tasted all of the flavours (sp: I’m Canadian) of enterprise messaging…
Some things that you never used are no longer there
Obie is spring cleaning his dam. With that comes the removal of a handful of features on Obie’s dashboard for all teams, including teams now and into the future. The features will be removed on March 9. We’re excited to retire off older unloved ideas so that fresh new ideas…
Building Obie.ai for Stride
Whether you work in a small team or a larger enterprise juggling and finding the right internal knowledge when you need it is no easy task. And for teams that rely heavily on messaging (which most organizations do), it’s especially easy to allow conversational knowledge to not be turned into…
Obie 0.8 [BETA] Changelog
Obie is better and smarter at returning more relevant Page results. TL;DR: Better. If you had a large Google Drive, Obie was very slow at returning results. We cut the time down to 10% of what it originally was. No one should ever be penalized for storing too much knowledge.…
A Modern Day Love Story
A memoir of Obie, our beloved users and of course, Slack. I published this blog on behalf of our toothy friend. It was the beginning of a beautiful relationship. Unlike those that start slow, the flame of romance burned a little brighter with each moment we shared together. It began as a…
Obie 0.7.1 [BETA] Changelog
Here’s what’s new: Last updated times (and authors for Obie content!) are now shown on all results Obie returns, to help you better figure out which result is the most relevant for you. As it should be. Rate every result, instead of just the result set, as you wish. But…