Atlassian Summit 2020 Announcements and Post Mortem

Obie.ai was scheduled to participate in Summit this year, but after North American travel was suspended in the wake of the COVID 19 pandemic, we were only able to join from the comfort of our home-office chairs by virtual means. Hopefully they will be able to host in 2021, because our team at Obie.ai will definitely be there. If you didn’t attend the virtual Summit, here is a summary of the announcements that we collected from the various online sessions.

The prominent themes of Atlassian Summit 2020 were the following:

  • Shifting toward cloud services and enablement
  • Automation
  • Data center capability

Free stuff is good

The keynote lead the conference with the first main announcement: that all Atlassian cloud products would be free for up to 10 users. This is great news for startups and small teams looking to get up and running on a budget.

Cloud Services

Generally speaking there was an emphasis on expanding the cloud-based offering of the Atlassian suite. Atlassian is putting a stake in the ground on cloud services; it is clearly where they want everyone to be, including in the enterprise segment.

With that, they announced Atlassian Cloud Enterprise, which is an enterprise tier of cloud software for Jira Service Desk, Confluence and Jira. This tier will feature:

  • Centralized user billing 
  • Unlimited horizontal scale (unlimited instances)
  • Enterprise Sandbox 
  • Release Tracks
  • Data Residency
  • 99.95% financially-backed SLA
  • Highest level of dedicated support
  • Atlassian Access included
  • Data Loss Prevention (McAfee)

Data Center Changes

While cloud is clearly the emphasis for Atlassian at this time, they did announce some changes for the self-hosted products. Some of the notable changes were:

  • OAuth 2.0 support
  • OpenID Connect support
  • Advanced Auditing, which will give more robust insights
  • Audit delegation
  • File Externalization, for connecting audit logs to external services for analysis
  • Advanced permissioning in Confluence
  • Personal accessibility settings for Jira

Also, Atlassian will be granting access to Data Center features without requiring Data Center infrastructure.


There were many updates on tools use to automate processes. Some of them included integrations with 3rd party tools. We’ll focus on some of the ones that piqued our interest the most.

That included automated “Butlers” in Trello, automated robotic process automation-like workflow handlers in Jira and Confluence, and an automated IT ops service desk combined with execution of continuous integration/continuous delivery or CI/CD tools and change requests. There was also further OpsGenie automation, allowing incidents to flow into root cause discovery and remediation workflows.

  • “Butler” for Trello, to help automate some integrations
  • “Risk Assessment Engine”, for Jira Service Desk to help triage requests
  • “One-click Post Mortem Export” for Opsgenie exports to Confluence
  • Templates for Trello, Jira Service Desk, Confluence
  • Sticker/Emoji enhancements and wallpaper improvements to Trello

Other New Products

  • Atlassian Forge – a cloud platform-as-a-service for development and test teams

All told, it was quite an eventful Summit from the perspective of announcements. We’re looking forward to the next in-person event in 2021.