Well, friends, we’ve been teasing an exciting new FAQ experience for a couple of months now and we’re happy to announce that the next evolution of Obie FAQs is here ! FAQ update includes: The ability to better organize your FAQs for scale Assign FAQs to #channels and groups The…
Top 3 signs you helpdesk is ready to enable self-serve support
Your company has a very busy support helpdesk. Tickets volumes are high. Support agents are backlogged. Your team budget feels stretched. Are these signs telling you something? Maybe it’s time to open a self-service channel for your employees. It’s hard to know when the right time is to launch such…
How to build a wiki or knowledge base in Slack
With Slack becoming the operating system of the workplace, it is increasingly important to integrate more and more workplace tools with the platform. Leading the charge, is fully integrating internal knowledge and documentation with Slack. Let’s first take a moment to consider what one would ideally like out of a…
Why self-serve support and Slack go hand-in-hand
Companies that depend on a centralized body of knowledge to propel productivity know that you can build a robust, comprehensive, validated and accurate body of knowledge to power self-serve support, but if you don’t make it easy to access where people work, it will collect dust. For this reason, knowledge…
Accelerate DevOps issue management by connecting Slack, Confluence and Jira Software with Obie
It is now common practice to have Slack powering communication and collaboration for DevOps teams that are seeking faster iteration and continuity in their workflows. Bringing access to team knowledge to that Slack-centric workflow decreases distractions and increases productivity by enabling self-serve support directly within the channel where work happens.…
Obie recognized as market leader by G2 – Fall 2020
We love getting feedback from our customers so that we can rapidly iterate on suggestions and improve our product. G2 is a big part of that feedback loop for Obie and its great to see our team’s continued progress in G2’s quarterly summary. Fall 2020 G2 Badge Awards Fastest Implementation…
August 2020 Changelog
It’s been a heads-down month for the Obie team working hard on some search improvements and an exciting new FAQ experience for you (coming soon). Here’s whats new in August 2020: Bug fixes Small fixes to FAQ formatting and resizing We fixed some bugs around channel folder filtering on integrations…
Alternative solutions for FAQ and Q&A in Slack
The views and opinions expressed in this article are solely those of the author and Obie. We wrote this article for the purposes of evaluating these platforms, side by side, in as unbiased a form as we can be. This article is meant to be a helpful resource for organizations who…
How to accelerate DevOps teams by bringing knowledge to Slack
Slack is redefining internal workflows by establishing itself as the operating system of the modern workplace. As more productivity tools continue to invest in deeper and deeper integrations with the Slack platform, they solidify it’s status at the nucleus of operations. This of course, extends to knowledge management, and Slack’s…
Why knowledge management is a mission critical integration for the DevOps workflow
DevOps has captured the imagination of an entire generation of tech professionals with its irresistible allure and promises of hyper-efficiency and highly. But what is Devops exactly? We love the definition that Alessandro Diaferia shared in a recent blog and his Twitter account: Practically speaking, DevOps is a term that…