Like I said, knowledge management is not sexy. Nobody wants to even approach the subject because it’s typically hideous and full of gaps. It’s overwhelming, daunting, scary to look at, and often discouraging. But we’re going to have a talk. The talk. Managing knowledge in a startup or a small business is…
3 Ways to Capture the Tacit Knowledge Inside Your Employee’s Head
We often think of knowledge as something that can be recorded in words, visualized and taught. This is called explicit knowledge. Explicit Knowledge: The knowledge that has been recorded and structured into an organizational knowledge asset. Others can find it, reuse it, and collaborate on the knowledge. Explicit knowledge includes…
Eight Things Google Does to Onboard their New Hires
Possibly one of the most sought-after companies to work for in the 21st century, it’s no surprise that Google has an awesome onboarding program. Google hires only the best. Their interview process is notoriously rigorous and that’s if you get past the thousands of other applicants. All of this makes…
July 2020 Changelog
While it may seem like a quiet month for Obie in wake of the Obie Browser Extension launch, we’ve been busy behind the scenes. Here’s what’s new for you in July: “Obie Suggest” Widget upgrades Obie administrators need an efficient way to see interactions their users have had with “Obie…
How to add and remove custom keyboard shortcuts and hotkeys for a Chrome Extension in 5 seconds flat
2 out of 3 people use Google Chrome browser to access the internet. Why? Because of awesome functionality like browser extension hotkeys and keyboard shortcuts, of course. While the debate around using your mouse vs. the keyboard rages on, we at Obie are firmly in the keyboard-first camp, using the…
How to search better in Confluence documentation and workspaces
Atlassian’s Confluence is a popular choice for teams looking to create rich documentation. It has many features that benefit teams that big or small: A generous free tier Great tools for collaboration Version control Apps and integrations Permissioning Cloud or On-Prem instances One of the recurring limitations of Confluence, is…
Accelerating Support Podcast with John Riordan of Shopify
Chris and Kristen had the pleasure of interviewing John Riordan, Director of Support at Shopify. In this episode John discusses: Importance of building trust in remote work Significance of knowledge management Reality of technology in the support landscape It’s an insightful listen! Get it at https://acceleratingsupport.com/ or wherever you get…
Top 3 challenges when starting to work remotely
The expected growth rate of full-time remote work over the next five years has doubled, from 30% to 65%. An Upwork survey If your company is transitioning from a traditional office environment to a remote or distributed setting, chances are you have or will encounter some sizable obstacles that impede…
A Chrome Extension for searching, accessing and sharing files, documents and knowledge at work
Obie has launched new browser extension, for personal use, that accelerates work by helping you find, access and share any file, document or knowledge that you need to get more done. 51% of employees avoid sharing documents because they can’t find them or it would take too long to do…
June 2020 Changelog
It has been a very exciting month for us at Obie! We are thrilled to announce the biggest product advancement our company has made since Obie first appeared in the Slack App Directory in 2016… The Obie browser extension New and existing Obie customers can now use our browser extension…