We’ve been teasing y’all for a few months now of something super exciting in the works and now the wait is finally over! We’re pleased to announce not one, but TWO huge feature improvements and some small fixes for you in May… Intelligent Previews for Obie Pages & Confluence With…
The fastest way to search and preview Confluence wiki and blog content from Slack
We know you love Confluence. We know you love Slack. But, why is it that you can’t love both Slack and Confluence together at the same time? Of course, there is a Confluence integration for Slack (built by Atlassian), but it doesn’t seem to cut the proverbial mustard in a…
The role of technology in creating a culture of knowledge sharing
Knowledge sharing is important because without it, there is an erosion of time and productivity. It’s one thing to have knowledge or information stored inside of your organization, but if it’s not used productively or effectively, it has very little value to the team.
How to motivate employees and overcome objections in a culture of knowledge sharing
Creating a knowledge sharing culture is ultimately about making knowledge sharing the norm in your organization. Cultural norms are part of the company paradigm and this is often a subconscious viewpoint or worldview that is not necessarily communicated vocally in the organization. With respect to the company’s paradigm, it might help to take a step back and observe your team’s individual values and embrace those that exemplify the collective’s most powerful and productive aspects.
How to create a culture of knowledge sharing
Knowledge sharing is an important component of any organizational strategy. While knowledge sharing is particularly relevant to scaling organizations, because of the requirement for rapid transfer of knowledge to new employees , it is highly beneficial to stable companies that are looking to get the most out of their employees through more autonomous work. Without a culture of knowledge sharing, there is an erosion of time and productivity. In scaling organizations a lack of fluid knowledge transfer can be particularly painful as new employees try to navigate the onboarding process without reliable documentation.
How to use Slack to onboard and train employees
Employers gain a unique opportunity to influence how their newly hired team member’s habits during onboarding. Training new employees to follow internal protocols during those first few critical hours will have a positive effect on productivity. With Slack becoming the operating system of the modern workplace, it makes sense that…
Top must-have features of AI-powered Slack Bots
As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners…
April 2021 Changelog
You know what they say, April showers bring… Well, lots of bug fixes and some feature improvements for you! Jira ticketing improvements Some improvements to format translation with markdown, links, emails and user IDs in ticket comments When creating tickets using the … app action in Slack, Obie now posts…
What to do when your customers ignore your public FAQ page and contact support instead
Offering a self-serve support channel for your customers seems like an obvious deflector of support issues, but sometimes they get ignored, particularly if a customer feels as though their issue is unique enough that it won’t be captured within the realm of the most frequent of frequently asked questions. Whatever…
Top 5 knowledge management challenges that every company faces from startups to enterprise
Managing internal knowledge effectively is a challenge that every company experiences regardless of size. What tends to happen is that the problem is often ignored or tolerated until the company enters a growth stage at which point a knowledge management strategy shows its weaknesses and the foundation begins to crumble.…